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Nicereply vs. PG Forsta HX Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nicereply

    Score7 out of 10
    N/ANicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net…

    $39

    Up to 3 agents and 100 responses / month

    PG Forsta HX Platform

    Score8 out of 10
    N/AThe PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.N/A
    Pricing
    NicereplyPG Forsta HX Platform
    Editions & Modules
    Mini
    $39
    Up to 3 agents and 100 responses / month
    Start
    $79
    Up to 10 agents and 250 responses / month
    Grow
    $159
    Up to 25 agents and 1000 responses / month
    Business
    $239
    Up to 50 agents and 250 responses / month
    Enterprise
    Custom pricing
    More than 50 agents and 250 responses / month
    No answers on this topic
    Offerings
    Pricing Offerings
    NicereplyPG Forsta HX Platform
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll features All integrations Unlimited number of surveys Unlimited surveys sent
    More Pricing Information
    User Ratings
    NicereplyPG Forsta HX Platform
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (19 ratings)
    Usability
    -
    (0 ratings)
    7.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    NicereplyPG Forsta HX Platform
    Likelihood to Recommend
    Nicereply
    No answers on this topic
    PG Forsta
    No answers on this topic
    Pros
    Nicereply
    No answers on this topic
    PG Forsta
    • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
    • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
    • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
    Incentivized
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    Cons
    Nicereply
    No answers on this topic
    PG Forsta
    • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
    • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
    • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
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    Likelihood to Renew
    Nicereply
    No answers on this topic
    PG Forsta
    From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
    Read full review
    Usability
    Nicereply
    No answers on this topic
    PG Forsta
    Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
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    Support Rating
    Nicereply
    No answers on this topic
    PG Forsta
    No answers on this topic
    Implementation Rating
    Nicereply
    No answers on this topic
    PG Forsta
    No answers on this topic
    Alternatives Considered
    Nicereply
    No answers on this topic
    PG Forsta
    No answers on this topic
    Return on Investment
    Nicereply
    No answers on this topic
    PG Forsta
    No answers on this topic
    ScreenShots

    Nicereply Screenshots

    Screenshot of CSAT, CES & NPS SurveysScreenshot of In-signature & Post-reslution surveysScreenshot of See data back in your helpdeskScreenshot of Customize your surveys