Newo.ai vs. Verint Intelligent Virtual Assistant (IVA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Newo.ai
Score 0.0 out of 10
N/A
Newo.ai is a low-code platform where developers create advanced, human-level intelligent agents with omnichannel communication. Presented as a "WordPress for AI Agents," it allows the development of Digital Employees, Workers, and AI-assistants without programming skills. These AI agents can be integrated with VoIP channels, smart speakers, and robots for tasks like reception hosting and system management, while aligning with corporate guidelines and enhancing service…
$0
Verint Intelligent Virtual Assistant (IVA)
Score 7.7 out of 10
N/A
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.N/A
Pricing
Newo.aiVerint Intelligent Virtual Assistant (IVA)
Editions & Modules
Free Package
$0
Basic Package
$99
per month Agent
Business Package
$499
per month Agent
Enterprise
Custom solution (Contact for pricing)
No answers on this topic
Offerings
Pricing Offerings
Newo.aiVerint Intelligent Virtual Assistant (IVA)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Newo.aiVerint Intelligent Virtual Assistant (IVA)
Small Businesses
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Medium-sized Companies
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Enterprises
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Score 10.0 out of 10
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User Ratings
Newo.aiVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
-
(0 ratings)
7.7
(0 ratings)
Usability
-
(0 ratings)
5.9
(0 ratings)
User Testimonials
Newo.aiVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
No answers on this topic
The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent
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Pros
No answers on this topic
  • Payment Handling
  • FAQ
  • Contextual Interaction
  • High Volume, Low Value Calls
  • Replacement Card Handling
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Cons
No answers on this topic
  • Customer service (support)
  • Reservations
  • E-Commerce
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Usability
No answers on this topic
It is well suited for employees with technical experience
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Alternatives Considered
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Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions.
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Return on Investment
No answers on this topic
  • Decreased overall AHT in chat by 10% minutes
  • Improved overall containment rates by 10%
  • Has yet to help our CSAT/NPS scores
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ScreenShots

Verint Intelligent Virtual Assistant (IVA) Screenshots

Screenshot of the IVA analytics dashboardScreenshot of an IVA conversation flowScreenshot of out-of-the-box IVA NLP AI modelsScreenshot of the connectors integration