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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score7.9 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Uptrends

    Score8.1 out of 10
    N/AUptrends is the eponymous product from the company in Massachusetts for monitoring a website's uptime, used as well for monitoring web apps' functioning, server monitoring with alerts and reporting, and general analysis of a website's performance, element-by-element.

    $16.21

    per month

    Pricing
    New RelicUptrends
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Starter
    $16.21
    per month
    Business
    $22.61
    per month
    Enterprise
    $54.04
    per month
    Offerings
    Pricing Offerings
    New RelicUptrends
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—The basic plans (Starter, Premium, and Professional) come with a fixed amount of uptime monitors you can use for the price shown. The advanced plans (Business and Enterprise) are fully customizable, so you only pay for what you need. The price gets higher based on the number of monitors you add. You can calculate the exact fee in your account using our pricing configurator
    More Pricing Information
    Community Pulse
    New RelicUptrends
    Considered Both Products
    New Relic
    No answer on this topic
    Uptrends
    Chose Uptrends
    The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, …
    Incentivized
    Key User Insights
    Would buy again
    92%
    Would buy again
    61 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    54 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    64 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    47 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    58 Answers
    No answers on this topic
    Features
    New RelicUptrends
    Monitoring Tasks
    Comparison of Monitoring Tasks features of New Relic and Uptrends
    Feature
    New Relic
    -
    Ratings
    Uptrends
    7.4
    2 Ratings
    4% below category average
    Remote monitoring00 Ratings8.02 Ratings
    Network device monitoring00 Ratings9.02 Ratings
    Multiple Server Monitoring00 Ratings7.01 Ratings
    Multi-device monitoring00 Ratings6.01 Ratings
    Automated alerts and notifications00 Ratings7.12 Ratings
    Management Tasks
    Comparison of Management Tasks features of New Relic and Uptrends
    Feature
    New Relic
    -
    Ratings
    Uptrends
    7.5
    1 Ratings
    1% above category average
    Patch Management00 Ratings7.01 Ratings
    Service configuration management00 Ratings8.01 Ratings
    Software and hardware inventory00 Ratings7.01 Ratings
    Policy-based automation00 Ratings8.01 Ratings
    Reporting
    Comparison of Reporting features of New Relic and Uptrends
    Feature
    New Relic
    -
    Ratings
    Uptrends
    7.7
    2 Ratings
    1% above category average
    Performance data reports00 Ratings8.02 Ratings
    Customizable reporting00 Ratings7.02 Ratings
    Data visualization00 Ratings8.92 Ratings
    Risk analysis00 Ratings7.01 Ratings
    Security
    Comparison of Security features of New Relic and Uptrends
    Feature
    New Relic
    -
    Ratings
    Uptrends
    7.3
    1 Ratings
    14% above category average
    Data backup and recovery00 Ratings8.01 Ratings
    Antivirus and malware management00 Ratings6.01 Ratings
    Administrator access control00 Ratings8.01 Ratings
    Best Alternatives
    New RelicUptrends
    Small Businesses
    Amazon CloudWatch
    Score8.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Datadog
    Score8.4 out of 10
    ManageEngine ADAudit Plus
    Score9.2 out of 10
    Enterprises
    NetBrain Technologies
    Score9.2 out of 10
    ManageEngine Site24x7
    Score9.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicUptrends
    Likelihood to Recommend
    6.6
    (128 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    9.0
    (17 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (9 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (8 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    8.0
    (10 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicUptrends
    Likelihood to Recommend
    New Relic
    I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.
    Incentivized
    Read full review
    Uptrends
    Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
    Incentivized
    Read full review
    Pros
    New Relic
    • New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
    • It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
    • We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.
    Incentivized
    Read full review
    Uptrends
    • Monitors downtime.
    • Waterfall of resources when loading pages.
    Incentivized
    Read full review
    Cons
    New Relic
    • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
    • support for very low level specific integration from APIs to classes to functions to piece of code
    • More detailed documentation, as we faced issues while integrating for the first time.
    Incentivized
    Read full review
    Uptrends
    • Custom alert text option on mail
    • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
    Incentivized
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Uptrends
    No answers on this topic
    Usability
    New Relic
    New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
    Incentivized
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    Uptrends
    No answers on this topic
    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
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    Uptrends
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Uptrends
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    Uptrends
    Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
    Incentivized
    Read full review
    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Uptrends
    No answers on this topic
    Alternatives Considered
    New Relic
    New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you leverage all features without having to pay additional charge for feature
    Incentivized
    Read full review
    Uptrends
    The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
    Incentivized
    Read full review
    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    Uptrends
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    Uptrends
    • Ability to monitor uptime.
    • Cost savings over competitors.
    Incentivized
    Read full review
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