New Relic vs. AlertSite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 7.9 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
AlertSite
Score 8.1 out of 10
N/A
AlertSite, from SmartBear Software, is a website monitoring and application performance management application offering real time alerting with root-cause analytics and robust reporting.N/A
Pricing
New RelicAlertSite
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
New RelicAlertSite
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
New RelicAlertSite
Features
New RelicAlertSite
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
New Relic
-
Ratings
AlertSite
7.6
Ratings
0% below category average
Application monitoring00 Ratings8.00 Ratings
Database monitoring00 Ratings6.50 Ratings
Threshold alerts00 Ratings8.00 Ratings
Predictive capabilities00 Ratings7.00 Ratings
Application performance management console00 Ratings7.50 Ratings
Collaboration tools00 Ratings6.00 Ratings
Out-of-the box templates to monitor applications00 Ratings8.00 Ratings
Application dependency mapping and thresholding00 Ratings7.50 Ratings
Virtualization monitoring00 Ratings8.00 Ratings
Server availability and performance monitoring00 Ratings8.50 Ratings
Server usage monitoring and capacity forecasting00 Ratings8.00 Ratings
IT Asset Discovery00 Ratings7.50 Ratings
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New RelicAlertSite
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User Ratings
New RelicAlertSite
Likelihood to Recommend
6.6
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
3.0
(0 ratings)
Usability
8.9
(0 ratings)
7.0
(0 ratings)
Availability
9.1
(0 ratings)
-
(0 ratings)
Performance
8.2
(0 ratings)
-
(0 ratings)
Support Rating
7.5
(0 ratings)
2.0
(0 ratings)
Implementation Rating
8.0
(0 ratings)
7.0
(0 ratings)
Configurability
9.1
(0 ratings)
-
(0 ratings)
Ease of integration
9.1
(0 ratings)
-
(0 ratings)
Product Scalability
9.1
(0 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(0 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(0 ratings)
-
(0 ratings)
User Testimonials
New RelicAlertSite
Likelihood to Recommend
It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense.
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AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
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Pros
  • Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps.
  • NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards.
  • Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type.
  • ASk AI is great addition that can fetch details you need with natuaral language
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  • What I have noticed so far is the fact that the AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently and fixing products issues.
  • Tool has very handy and easy UI.
  • It is very well in end to end Application URL monitoring and Front page URL monitoring.
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Cons
  • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
  • support for very low level specific integration from APIs to classes to functions to piece of code
  • More detailed documentation, as we faced issues while integrating for the first time.
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  • Support is inconsistent at times in terms of quality and response.
  • Monitoring locations would have issues.
  • Dashboard would go unavailable at times or lag behind.
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Likelihood to Renew
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
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Reviewing other cost saving options
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Usability
New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
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Pretty good product only issue was cost
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Reliability and Availability
Never observed an outage
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No answers on this topic
Performance
Always responsive. Never observed slow page loads
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No answers on this topic
Support Rating
The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
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I've been unable to contact support after several attempts.
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Implementation Rating
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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No answers on this topic
Alternatives Considered
Its covers all the observability aspects as well as giving us more competitive pricing models compared to other providers that's why I like to use New Relic in place of other tools. And also it introduces new Agentic AI features as well as it adopts AI in its RCA. As an observability tool it should reduce the RCA of any problem and New Relic is continuously focusing on that that's why I am preferring New Relic in place of other tools.
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We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
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Scalability
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
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No answers on this topic
Return on Investment
  • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
  • We were able to identify our slowest database queries and optimize them for quicker response times.
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  • AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
  • We observed issues from AlertSite many times but their support is fast and helpful.
  • It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.
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ScreenShots