Netchex vs. Sage HR

I LOVE THE EASE OF THE TIMECLOCK AND PULLING INTO PAYROLL. PREVIOUSLY I HAD TIME CLOCK ON MY DMS AND PAYROLL THROUGH PAYCHEX. IT DIDNT INTEGRATE SO I HAD TO KEY IN EVERY SINGLE TIMESHEET....THIS IS SO MUCH EASIER. ONLY THING I DONT LIKE IS ONCE YOU START PAYROLL IF SOMEONE TIME HAS TO BE FIXED YOU HAVE TO DELETE AND START OVER. THE ONLY PROBLEM I HAVE HAD WHICH IS NOT A BIG PROBLEM.

Incentivized

For smaller companies, Sage HR is a user friendly system that allows you to streamline HR processes all under one roof and a time efficient manner. The other software it is able to integrate with is also a bonus allowing processes to be simplified. Ultimately, we really enjoyed using it to allow our team members to engage with it but also to make engaging with our team members simpler on the HR team and requests always recorded.

Incentivized

• My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
• Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
• Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.

Incentivized

• Time off policies are clear and transparent.
• The review process functionality was extremely easy to use.
• Support is outstanding . If you ever run into an issue they are always available to help.
• Onboarding document control is really easy to manage and stays consistent with a growing company.

Incentivized

• Support needs to be available more times than just normal business hours.
• Tax support is basically non-existent. This seems that it should be TOP NOTCH.
• Some of the functionality of the Netchex program could be tweaked. It is not a keyboard friendly program at all. Must mouse your way through. When the program times out, it takes 2 to 3 screens before it really logs you out.
• When submitting from Netchex to Dealertrack, it would be nice to show the payroll # or payroll date that has been submitted. Currently once you hit submit, the screen reverts back to the last successful payroll submit. This process is just a bit confusing, especially for new users.

• Some features available in other HR products have not been available in Cake in the past (Performance, ATS), however, these are being rolled out now.
• The user experience for the Admin interface is not completely intuitive.
• Overall look and feel could be updated one day.

Easy to work with.

Very user friendly and great interface.

Incentivized

payroll process is good Sage HR - web version gives good demographic data uploading to Super portal is good uploading to ATO portal is good giving various reports to Managers is good

Incentivized

The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.

Incentivized

Customer support is amazing. There are times I post a question and I don't get back to support. They will always follow-up with an email to make sure our questions are answered. I even had a call with Julianna who was wonderful and very personable. You definitely get a level us service that exceeds most companies. Keep up the good work CakeHR.

Incentivized

Implementation took some time but was pretty much error free.

Netchex is much more user-friendly and much more of a robust payroll system. Netchex also takes care of everything regarding employees and their entire time with the company, but GP is much more limited.

I searched for plenty of HR applications. Some wanted a ridiculous amount of money but didn't have many features. One wanted us to move our payroll over to them which wasn't an option. As a smaller to mid-sized company 50-200 employees, we have a central accounting dept that we wanted to keep most of our processes with. CakeHR delivered with all the needs plus more. I know there are some features we are not using because they don't fit our needs at this time but I am aware of them. Finding a web-based application that solved all of our needs and more was a homerun for us. All the others I searched were always missing or wanted us to pay substantially more for a key component we needed.

Incentivized

• Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
• NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
• Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.

• Saved me lots of admin time with employee self service.
• I can run this system by myself for over 100 employees so no need to hire extra staff to manage.
• Easy performance management allows the business to review and appraise employees and make everything more efficient (cost and time).

Incentivized