NetApp's Active IQ uses AIOps to automate the proactive care and optimization of NetApp environments. Active IQ works in the background to uncover opportunities to protect and support the storage environment, providing analytics-based insights, prescriptive guidance, and automated action to improve system health and create higher system availability.
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ServiceNow IT Operations Management
Score 9.0 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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Pricing
NetApp Active IQ
ServiceNow IT Operations Management
Editions & Modules
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Offerings
Pricing Offerings
NetApp Active IQ
ServiceNow IT Operations Management
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
NetApp Active IQ
ServiceNow IT Operations Management
Features
NetApp Active IQ
ServiceNow IT Operations Management
AIOps Features
Comparison of AIOps Features features of Product A and Product B
Critical to use if you have any NetApp clusters in your environment. Use it to identify problems you might not otherwise know about. Also can be useful to generate upgrade reports in advance so you know about any special cases.
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
With AI driven classification, it's easy to track outage impacts
Despite some interface issues, it mostly accomplishes what we need it to accomplish - give us a heads up on problems in our environment and prepare us for upgrades/patches.
ServiceNow's IT Operations Management (ITOM) includes features such as discovery, service mapping, event management, automation, and a user interface designed to be navigable. Users can bookmark important areas for quick access. Provides very good visibility of assets. The UI is little difficult but once got used to is very good to use.
You can see the list of tools above; NetApp Active IQ is a compliment to the tools. Not one monitor will take care of all your needs. I am ok with 3 dashboards for my environment. SolarWinds rotates in NOC mode, NetApp Active IQ is up on its own with all the NetApp's registered, and the Palo Alto Dashboard which monitors for vulnerabilities and risks. The tools work hand in hand in the environment, working both North/South and East/West, letting us know about anomalies, risks, and pending tasks to schedule. I love ALL my tools working together; lets me sleep really well at night!
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
For a small but focused operation like ours, NetApp Active IQ acts like an additional full-time team member in our environment. This has been a game-changer, as my team doesn't have the time to constantly monitor every piece of our infrastructure. By using NetApp Active IQ, we are able to deploy reliable, redundant solutions and it keeps us proactively informed each and every day.
NetApp Active IQ's predictive analytics have been instrumental in identifying potential problems and misconfigurations before they can cause an outage. In a 911 environment where service availability is non-negotiable, this is an immeasurable ROI.
NetApp Active IQ automates many of the routine monitoring and health checks that would otherwise consume a significant amount of my team's time. This has allowed us to shift our focus from reactive troubleshooting to strategic planning and project execution, aligning with our long-term vision.
The insights provided by NetApp Active IQ, such as capacity utilization and performance limits, have helped us make smarter decisions about technology refreshes and resource allocation, ensuring we get the best "bang for our buck" from our infrastructure.
Ultimately, the partnership with NetApp and the use of NetApp Active IQ has provided the stability and insight we demand, enabling my team to focus on our core mission of providing critical emergency services to our community.
