Neon Fundraise vs. Virtuous CRM

Neon Fundraise (formerly Rallybound) is well suited to third-party fundraising. We use it for our walk fundraiser, and we enjoy the level of interactivity and customization it offers our constituents. It also makes donation entry and reporting fairly easy, so it would be well suited for operations with vast numbers of donations in cash, check, and credit. It might be less suited to events with a handful of large donations from corporate benefactors.

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I think it's great for organizations that simply need to manage their donor base in a user-friendly way. If you treat all of your donors the same and do not do much segmented communication, Virtuous is great for you! if you do need segmentation, they need to improve their email marketing software. Also, if you plan to use other tools, they really lack any kind of integration, which is not ideal.

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• Rallybound is able to have websites that are user-friendly to our participants. Our participants are able to navigate through their profiles with ease. With our participants able to easily navigate their pages, the staff is able to spend less time asking questions and instead coach their fundraising efforts.
• Rallybound is able to customize your website to your needs, for a fee of course. Rallybound is also able to customize certain reports for you if that specific report has not already been created. This is essential for my team when pulling revenue numbers or projecting future revenue/budgets.
• Rallybound's customer service is quick to respond and helps navigate issues. This is crucial when you are on-site at an event trying to solve a problem.
• Rallybound allows you to check-in individuals based off of the registration on their website. Their check-in is so simple and easy to use.

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• User-friendly CRM.
• Knowledgable support staff.
• Allows for email marketing on a mass level.

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• Communication around new features and updates could be better.
• Ticketed event pages could have more custom options.

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• Does not currently have action based/click based email marketing automation capabilities.
• Lacks integration with any other tools we/our nonprofits are using.
• Expensive, even just for the support they charge hourly.

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I was not a part of the evaluation process when Rallybound was selected. Classy was one of our top three choices, however, when we decided to eventually go with Rallybound. I do know that my team continues to look for the best platform to use, and Classy is always discussed.

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I think the way to look at a CRM is really based on what provides the easiest user experience for you and your team. These days, they all do basically the same thing. Nothing about Virtuous stands out as significantly unique compared to the others. So if you like it, use it... but the others are just as good and actually have better integrations and more capabilities.

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• Neon Fundraise (formerly Rallybound) has reduced the staff burden of data entry by making more available to secondary admins and users.
• Neon Fundraise (formerly Rallybound) has improved the quality of the analysis of data from our walks.
• We have been able to surpass our expectations for peer-to-peer fundraising in a year affected by the pandemic.

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• Better donor management.
• Better predictive analytics on donors and giving numbers.
• Increases were seen in overall revenue since joining with Virtuous.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info