Neon Fundraise vs. Virtuous CRM

Neon Fundraise (formerly Rallybound) is well suited to third-party fundraising. We use it for our walk fundraiser, and we enjoy the level of interactivity and customization it offers our constituents. It also makes donation entry and reporting fairly easy, so it would be well suited for operations with vast numbers of donations in cash, check, and credit. It might be less suited to events with a handful of large donations from corporate benefactors.

Incentivized

I think it's great for organizations that simply need to manage their donor base in a user-friendly way. If you treat all of your donors the same and do not do much segmented communication, Virtuous is great for you! if you do need segmentation, they need to improve their email marketing software. Also, if you plan to use other tools, they really lack any kind of integration, which is not ideal.

Incentivized

• Reports are easy to access and easy to run.
• We like that it gives walkers latitude to customize their walker site.
• It is better than our previous service (Convio) at giving local managers access to fix errors in the system on behalf of individual walkers (e.g., wrong address or team name).

Incentivized

• User-friendly CRM.
• Knowledgable support staff.
• Allows for email marketing on a mass level.

Incentivized

• Rallybound usually has a website glitch once a month that our team has to address. An example of this is that our fundraising numbers are sometimes being skewed or pages are deleted from the website. Rallybound fixes these issues quickly, but they should not occur in the first place.
• Rallybound should update their email platform. We used to send coaching emails about fundraising from their system, but we now use Pardot because the templates are more appealing and easier to navigate.
• Rallybound needs to ensure that their sales team and their web team are on the same page at all times. Sometimes our organization is told we are able to do certain things, but then find out it is not possible when it is further discussed. This wastes time on all fronts.

Incentivized

• Does not currently have action based/click based email marketing automation capabilities.
• Lacks integration with any other tools we/our nonprofits are using.
• Expensive, even just for the support they charge hourly.

Incentivized

I was not a part of the evaluation process when Rallybound was selected. Classy was one of our top three choices, however, when we decided to eventually go with Rallybound. I do know that my team continues to look for the best platform to use, and Classy is always discussed.

Incentivized

I think the way to look at a CRM is really based on what provides the easiest user experience for you and your team. These days, they all do basically the same thing. Nothing about Virtuous stands out as significantly unique compared to the others. So if you like it, use it... but the others are just as good and actually have better integrations and more capabilities.

Incentivized

• The time we have saved because RB exports directly into Salesforce is huge.
• We have exponentially less users call with questions about creating their pages.

Incentivized

• Better donor management.
• Better predictive analytics on donors and giving numbers.
• Increases were seen in overall revenue since joining with Virtuous.

Incentivized