NEC UNIVERGE BLUE vs. Sangoma Communications Platform

This has been a very easy system to learn and the customer support has been fantastic! I appreciate the fact that if you do have problems, you get a live person to actually speak to. So many systems have gone to chat only and that isn't always the easiest when you are having specific problems. Hands down the best system I have used.

Incentivized

We can even use the switchboard option if we are completely online and not using the phone. We can transfer calls by using the online switchboard as well as see who is on the phone or not at that time.

Incentivized

• I love being able to send sms messages to our church members.
• You can be on a call with someone and start a video meeting right then.
• Pick up voicemails easily.

Incentivized

• Allows us to forward phones internally or externally.
• Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.

Incentivized

• Wish we could group text external clients.
• Sometimes calls don't transfer to my cell when I am away from my desk.
• Wish it would flip a little easier.

Incentivized

• I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
• I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
• I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.

I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.

Incentivized

I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.

• No video meeting cut offs
• Great connection all the time
• Pastors taking classes over it

Incentivized

• Our in house system has allowed us to grow as our needs have grown. It takes no time to turn up a new phone and get a fresh employee taking calls, and saves us a call to an outside consultant every time we want to make a change to the phone system.
• Previously a receptionist's time would be utilized for directing incoming calls to their destinations, demanding the need for multiple staff member to handle call volumes. With Digium Switchvox we were able to implement a few Interactive Voice Response menus so callers could reach their intended destination without the need for human intervention, allowing us to better utilize the time of our employees.
• Thanks to installing our own system, and enjoying it so much, we were able to take that knowledge and return it back to the company selling, installing, and maintaining Digium Switchvox systems.