TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Navvia

    Score10 out of 10
    N/ANavvia is a business process management solution designed for companies in the IT Service Management space. Navvia is built around social collaboration, document management, and audit capabilities.N/A

    Pipefy

    Score7.5 out of 10
    N/APipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.

    $22

    per month

    Pricing
    NavviaPipefy
    Editions & Modules
    No answers on this topic
    Business
    $22
    per user, per month*
    Enterprise
    $36
    per user, per month*
    Unlimited
    Custom
    Starter
    Free
    Offerings
    Pricing Offerings
    NavviaPipefy
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*Discounts available for annual billing.
    More Pricing Information
    Community Pulse
    NavviaPipefy
    Considered Both Products
    Consulting-Portal Inc.
    No answer on this topic
    Pipefy
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    78%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    83%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    Features
    NavviaPipefy
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Navvia and Pipefy
    Feature
    Navvia
    5.7
    1 Ratings
    36% below category average
    Pipefy
    -
    Ratings
    Dashboards5.01 Ratings00 Ratings
    Standard reports6.01 Ratings00 Ratings
    Custom reports6.01 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Navvia and Pipefy
    Feature
    Navvia
    8.4
    1 Ratings
    0% above category average
    Pipefy
    -
    Ratings
    Process designer9.01 Ratings00 Ratings
    Business rules engine9.01 Ratings00 Ratings
    SOA support9.01 Ratings00 Ratings
    Process player9.01 Ratings00 Ratings
    Form builder6.01 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of Navvia and Pipefy
    Feature
    Navvia
    8.0
    1 Ratings
    5% below category average
    Pipefy
    -
    Ratings
    Social collaboration tools8.01 Ratings00 Ratings
    User Ratings
    NavviaPipefy
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.2
    (10 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.5
    (2 ratings)
    User Testimonials
    NavviaPipefy
    Likelihood to Recommend
    Consulting-Portal Inc.
    Process /Procedure production. Collaboration. Training / Education.
    Incentivized
    Read full review
    Pipefy
    Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
    Incentivized
    Read full review
    Pros
    Consulting-Portal Inc.
    • Now takes Visio process flow diagrams and converts them into Navvia for process document production.
    • Allows you to build your own profiles (essentially a custom template) for documentation.
    • Has good reference / trainingmaterial for ITIL, CoBit etc..
    Incentivized
    Read full review
    Pipefy
    No answers on this topic
    Cons
    Consulting-Portal Inc.
    • I don't particularly like the Navvia RACI being a RA(S)CI. Not a big issue however.
    Incentivized
    Read full review
    Pipefy
    No answers on this topic
    Usability
    Consulting-Portal Inc.
    Seems very easy to use. Basically if you are OK with Process flow diagramming then "the rest" is easy.
    Incentivized
    Read full review
    Pipefy
    No answers on this topic
    Support Rating
    Consulting-Portal Inc.
    Someone always available .Regular check-ins.
    Incentivized
    Read full review
    Pipefy
    Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
    Incentivized
    Read full review
    Alternatives Considered
    Consulting-Portal Inc.
    No answers on this topic
    Pipefy
    No answers on this topic
    Return on Investment
    Consulting-Portal Inc.
    • Ensures that Process Production is more efficient.
    • Allows faster collaboration via Navvia and Company email.
    Incentivized
    Read full review
    Pipefy
    • Our processes are more organized and we are not missing any steps.
    • We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
    • We are able to keep track of customer billing changes easier.
    Incentivized
    Read full review
    ScreenShots