Namely vs. Zoho People

Namely is nice because it has everything all in one place: performance, applicant tracking through Greenhouse, payroll, time off, hourly timesheets, and benefits. From the payroll side, Namely is especially helpful for remote employers who have employees in multiple states, especially Ohio, Pennsylvania, and Indiana. Namely will automatically update the payroll profile of the employee with the state and local tax for the work or home location, whichever the employer chooses. I have found a few mistakes with the local tax being assigned not matching the Ohio Tax Finder, but for the most part, it is accurate. It is also helpful that we can create multiple payrolls for multiple periods and they are included in the overall fee

Incentivized

Zoho People is well suited for organizations where they need a self service HR tool for tasks like attendance, leave management and time tracking. It is perfect for offices where employees like to work independently and benefit from easily accessing and managing their own HR records. But it is less suitable where internet is an issue or GPS is unavailable which makes the process of check-in/check-out frustrating.

• Namely has helped with our COVID sick leave response. It has made a major difference both with the weekly payroll and the 941 tax filing
• Keeping track of our multiple PTO plans. Thank goodness for Namely, I have shredded my old PTO spreadsheets.
• Employees like the convenience of the cell phone app. As a payroll administrator, I like the Geo Tracking tool where I can see where some are when the clock is in or out.
• The flexibility inside of the payroll system both as you are finalizing an employee profile and when you are processing payroll is a major advantage.
• The reports I get out of Namely in Excel format work well for me.

Incentivized

• The time-tracking feature is really helpful, and it's great that you can use that feature from the app.
• We also use Zoho Recruit for applications, so Zoho People was a logical choice for managing HR information for our staff and members, and the two integrate really well together.

Incentivized

• in my opinion, HORRIBLE performance review platform, we had a really hard time with it and would not recommend that you use this function
• In my experience, poor customer service, difficult to get ahold of them when you need support
• Capabilities are limited in comparison to other more robust HRIS systems

Incentivized

• Check in and GPS issues - The app sometimes struggles with location detection during check-in which delays logging in
• Limited offline access - Zoho People should have had an offline functionality making it difficult for employees to check in or log hours when internet connection is an issue
• Clunky user interface - I personally find the interface bit too cluttered which makes navigation difficult

Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.

It is very simple to use for myself, the HR team, and our employees. I find the payroll process very user-friendly. Reporting is simple to navigate and produce the required information requested. I know our employees enjoy the self-service feature and use it on a regular basis, which saves me time.

Incentivized

I gave Zoho People this rating due to its overall usability as it provides a strong platform for essential HR tasks like leave management, time tracking and attendance making it a self service platform for employees to easily access and manage records independently and saving time but 3 points less due to its check-in/check-out issues when the GPS or internet is an issue. Also the interface feels cluttered.

Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)

Incentivized

Because Zoho is perfect in all aspects.

There were so many specialists in the implementation process; it would have been nice to have fewer people who had a more holistic understanding of the platform. Also, the onboarding meetings covered so much technical information that there was relatively little time for questions (though questions were invited). Eventually, everything worked out.

Incentivized

We had used Namely in conjunction with Wurk for payroll and Ease for benefits enrollment. Unfortunately the "fraken-system" was very cumbersome to manage. The fraken-system was used due to the limited options in the cannabis industry for providers who were willing to work with us. We eventually transitioned to OnePoint to have an all-in-one system but also left it because it was not able to scale with the organization.

One of the innovative CRM software products on the market is Zoho People. Compared to Salesforce and SugarCRM, Zoho People comes up to their standards. Zoho People is an integrated suite of CRM tools that allows small businesses to work more efficiently. Zoho People is a better platform for managing HR and other human resource management. And it's a cost-effective solution for start-ups.

Incentivized

• When we were over 100, it provided a huge benefit to us due to the accuracy of payroll, benefits integration and management, and org chart and performance tracking. Having all of that in one place was a huge improvement from the former disjointed user experience.
• When we dropped below 100 due to covid, our insurance rates went up 93% to offer comparable plans, and we had to move over to a PEO for benefits which meant we also had to move payroll. It was hugely disruptive, and now our employees have a bad experience when trying to manage their HR lives in multiple places. It is confusing and, again, disjointed.

Incentivized

• Reduces the need for additional systems like time-tracking, excess excel spreadsheets and even HR training itself with their training resources.
• Streamlines assessment of data and categorizes leave, on-boarding and other data logically which decreases time spent searching and separating.
• Customization of forms and surveys is extremely useful and saves effort looking elsewhere for templates.

Incentivized