N-able MSP Manager vs. Zoho Projects

It's a good company to grow with because as needs change there are more features available.

Incentivized

My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.

Incentivized

• Help Desk Ticketing is very easy to use and organize.
• Billing is robust and keeps track of client contracts and time very well.
• Role management and ticket routing client are very robust.

Incentivized

• Swiss Army Knife: The suite of Zoho projects can be tailored to fit the needs of any business. It's great to have a bunch of different software offerings that will work together seamlessly.
• Task Customization: Zoho allows you to customize your tasks more than other platforms (add start dates, due dates, dependencies, subtasks...)

Incentivized

• Labeling/titling work "labels" without all the extra steps.

Incentivized

• More flexibility on making the user interface more compact (like Excel or MSP). Current interface is well spaced, but some users may like a more compact view.
• More simplified Gantt Charts that help us understand progress and dependencies.
• Ability to export projects to Excel for sharing with others we can't/don't want to bring on to Zoho projects

Incentivized

Zoho has been able to fit the needs of our Engineering organization. The employees and management that are using it have not found a 'catastrophic' reason to discontinue use. Although certain features and better support mechanisms would be much better, it has been able to keep with both basic needs and more advanced ones. A majority of the company has enjoyed the basic interface it offers, the apps it has for iPhone and Blackberry, the mobility of updating a project without needing to be connected to any type of server. There are still improvements that can be made in future releases but as the person who originally purchased the solution for our company, I have found it to be an excellently priced solution in the functionality it offers.

Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together

Incentivized

Has not been down to my knowledge.

Speed meets my expectations.

I had the chance to talk to SolarWinds reps at their Empower conference. They asked how we liked MSP Manager. (For full disclosure, we use their whole suite of products). I told them it's the worst ticket software I have ever used. They said that it wasn't the first time they had heard that. I did not doubt that he was telling the truth.

Incentivized

Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks

Incentivized

I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to export a list of all tickets, then use BI tools to try and work the data, just to get reports on completed tickets. It's truly terrible. I would recommend having users send a carrier pigeon over using this awful awful tool.

Incentivized

Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.

Incentivized

• For my managed service clients, MSP Manager has seriously reduced the time I spend billing. Overall data entry time may be the same, but now it's focused on documenting the work that was done and the billing simply follows.
• The first few months of learning MSP Manager definitely meant doing lots of admin work twice, and double-checking the MSP manager invoices against the paper trail, to ensure it was accurate and working. Plan for this extra time overhead during the learning phase.

Incentivized

• Unfortunately, prior to creating Project Task Templates we'd occasionally miss a step and something that was necessary would be overlooked.
• The creation of the Project Templates was a team collaborative effort to make sure that everyone had some input as different people was integral to specific projects.
• It took a little while to learn some of the more tricked out features like task dependency but even starting out with the most basic of features was very significant.

Incentivized