N-able MSP Manager vs. QuoJob

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able MSP Manager
Score 10.0 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
QuoJob
Score 0.0 out of 10
N/A
A CRM for agencies used to manage contacts, leads and quotes for advertising agencies and other project service providers of any size. With its included project management software for agencies, team activities are coordinated and tasks tracked to completion. Teams can centrally manage projects, tasks and resources and facilitate communication and collaboration between team members.N/A
Pricing
N-able MSP ManagerQuoJob
Editions & Modules
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Offerings
Pricing Offerings
N-able MSP ManagerQuoJob
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
N-able MSP ManagerQuoJob
User Ratings
N-able MSP ManagerQuoJob
Likelihood to Recommend
4.0
(0 ratings)
-
(0 ratings)
Support Rating
3.9
(0 ratings)
-
(0 ratings)
User Testimonials
N-able MSP ManagerQuoJob
Likelihood to Recommend
It's a good company to grow with because as needs change there are more features available.
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Pros
  • Help Desk Ticketing is very easy to use and organize.
  • Billing is robust and keeps track of client contracts and time very well.
  • Role management and ticket routing client are very robust.
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Cons
  • Labeling/titling work "labels" without all the extra steps.
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Support Rating
I had the chance to talk to SolarWinds reps at their Empower conference. They asked how we liked MSP Manager. (For full disclosure, we use their whole suite of products). I told them it's the worst ticket software I have ever used. They said that it wasn't the first time they had heard that. I did not doubt that he was telling the truth.
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Alternatives Considered
I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to export a list of all tickets, then use BI tools to try and work the data, just to get reports on completed tickets. It's truly terrible. I would recommend having users send a carrier pigeon over using this awful awful tool.
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Return on Investment
  • For my managed service clients, MSP Manager has seriously reduced the time I spend billing. Overall data entry time may be the same, but now it's focused on documenting the work that was done and the billing simply follows.
  • The first few months of learning MSP Manager definitely meant doing lots of admin work twice, and double-checking the MSP manager invoices against the paper trail, to ensure it was accurate and working. Plan for this extra time overhead during the learning phase.
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ScreenShots

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard