SolarWinds offers Mail Assure, a cloud-based email security solution designed to help customers stay in control and protect their inbound and outbound email using collective threat intelligence, 24/7 email continuity, and long-term email archiving.
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AppRiver from OpenText
Score 4.5 out of 10
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AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
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Pricing
N-able Mail Assure
AppRiver from OpenText
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able Mail Assure
AppRiver from OpenText
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
N-able Mail Assure
AppRiver from OpenText
Features
N-able Mail Assure
AppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Works really well for spam filtering in emails for our clients. If you have a lot of employees you want to prevent phishing and spam from getting to them. We recently had a client that had their whole company blacklisted by Microsoft because a good number of their staff fell for phishing emails. We implemented Mail Assure and this has nearly eliminated the emails they had been getting.
I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well
Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
AppRiver is very much a set and forget type of email filter with almost no configurability and no flexibility. I am sure AppRiver is good for those that don't want to have to configure it, and those that don't want to change the product (they just want to buy a service, and have it run with no customization to fit their organization). SolarWinds Mail Assure gives us the flexibility of filtering that we want.
AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.
We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.
