MSP360 Connect vs. N-able Take Control

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MSP360 Connect
Score 0.0 out of 10
N/A
MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.N/A
N-able Take Control
Score 8.7 out of 10
N/A
N-able™ Take Control is a cloud-based remote control solution for MSPs, to access & troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from these or iOS® or Android® devices with the N-able native app.
$45
per month
Pricing
MSP360 ConnectN-able Take Control
Editions & Modules
No answers on this topic
Take Control Plus
$45
per month
Take Control Plus
Contact Vendor
Take Control
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Offerings
Pricing Offerings
MSP360 ConnectN-able Take Control
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.No credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Community Pulse
MSP360 ConnectN-able Take Control
Features
MSP360 ConnectN-able Take Control
Remote Administration
Comparison of Remote Administration features of Product A and Product B
MSP360 Connect
-
Ratings
N-able Take Control
8.2
Ratings
1% above category average
Screen sharing00 Ratings8.50 Ratings
File transfer00 Ratings8.40 Ratings
Instant message00 Ratings8.20 Ratings
Secure remote access with Smart Card authentication00 Ratings8.20 Ratings
Access to sleeping/powered-off computers00 Ratings2.00 Ratings
Over-the-Internet remote session00 Ratings8.40 Ratings
Initiate remote control from mobile00 Ratings10.00 Ratings
Remote management of servers & workstations00 Ratings8.40 Ratings
Remote Active Directory® management00 Ratings8.50 Ratings
Centralized management dashboard00 Ratings8.20 Ratings
Session record00 Ratings10.00 Ratings
Annotations00 Ratings8.60 Ratings
Monitoring and Alerts00 Ratings8.20 Ratings
Multi-platform remote control00 Ratings8.60 Ratings
User Ratings
MSP360 ConnectN-able Take Control
Likelihood to Recommend
-
(0 ratings)
8.4
(0 ratings)
User Testimonials
MSP360 ConnectN-able Take Control
Likelihood to Recommend
No answers on this topic
It is phenomenal as a remote service tool, as well as a Teamviewer alternative for end users. But its per device interface is lacking, as well as how technicians are set-up. Once you learn the ins and outs its quite easy to use from both sides. However, it can be a little quirky when initially set-up.
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Pros
No answers on this topic
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
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Cons
No answers on this topic
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
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Usability
No answers on this topic
The interface needs a lot of updating. It's just too "busy."
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Alternatives Considered
No answers on this topic
Bad experiences with ConnectWise platforms in general ruled it out for us at this point in time. To be fair this was not really ConnectWise's fault more the team that set things up poorly leading to significant issues across the system. TeamViewer had long been our go to, but pricing increases, the inclusion of ads (in a not inexpensive product) is infuriating for some. and ongoing poor business behavior reports in the industry lead us to look elsewhere
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Return on Investment
No answers on this topic
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
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ScreenShots

MSP360 Connect Screenshots

Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home