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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MSP360 Connect

    N/AN/AMSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.

    $89.99

    per year

    N-able Take Control

    Score8.6 out of 10
    N/AN-able™ Take Control is a cloud-based remote control solution for MSPs, to access & troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from these or iOS® or Android® devices with the N-able native app.

    $45

    per month

    Pricing
    MSP360 ConnectN-able Take Control
    Editions & Modules
    No answers on this topic
    Take Control Plus
    $45
    per month
    Take Control Plus
    Contact Vendor
    Take Control
    Contact Vendor
    Offerings
    Pricing Offerings
    MSP360 ConnectN-able Take Control
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.No credit card required. Login info sent directly to your email. Access technical support during your trial.
    More Pricing Information
    Community Pulse
    MSP360 ConnectN-able Take Control
    Considered Both Products
    MSP360
    No answer on this topic
    N-able
    Chose N-able Take Control
    N-Able has a lot more control and monitoring in comparison.

    Remote control is on a whole nother level compared to competitors with screen blanking, mouse and keyboard locking and even remote laser pointing.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    67%
    Would buy again
    4 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    MSP360 ConnectN-able Take Control
    Remote Administration
    Comparison of Remote Administration features of MSP360 Connect and N-able Take Control
    Feature
    MSP360 Connect
    -
    Ratings
    N-able Take Control
    8.2
    13 Ratings
    1% above category average
    Screen sharing00 Ratings8.512 Ratings
    File transfer00 Ratings8.413 Ratings
    Instant message00 Ratings8.211 Ratings
    Secure remote access with Smart Card authentication00 Ratings8.21 Ratings
    Access to sleeping/powered-off computers00 Ratings2.04 Ratings
    Over-the-Internet remote session00 Ratings8.412 Ratings
    Initiate remote control from mobile00 Ratings10.07 Ratings
    Remote management of servers & workstations00 Ratings8.412 Ratings
    Remote Active Directory® management00 Ratings8.54 Ratings
    Centralized management dashboard00 Ratings8.210 Ratings
    Session record00 Ratings10.06 Ratings
    Annotations00 Ratings8.64 Ratings
    Monitoring and Alerts00 Ratings8.210 Ratings
    Multi-platform remote control00 Ratings8.610 Ratings
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    Score8.6 out of 10
    ScreenConnect
    Score8.5 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9 out of 10
    Remote Desktop Manager
    Score9 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score8.9 out of 10
    BeyondTrust Privileged Remote Access
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MSP360 ConnectN-able Take Control
    Likelihood to Recommend
    -
    (0 ratings)
    8.4
    (13 ratings)
    User Testimonials
    MSP360 ConnectN-able Take Control
    Likelihood to Recommend
    MSP360
    No answers on this topic
    N-able
    I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform
    Read full review
    Pros
    MSP360
    No answers on this topic
    N-able
    • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
    • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
    Incentivized
    Read full review
    Cons
    MSP360
    No answers on this topic
    N-able
    • Performance on low-end machines.
    • Verbosity when changing stream quality.
    • File manager needs improving, dragging files causes graphical issues.
    • Connection time needs to be reduced.
    • Ability to adjust re-connection time.
    • Integration with more password-storage applications.
    • Screen blanking is buggy in some instances and makes the session unusable.
    Incentivized
    Read full review
    Usability
    MSP360
    No answers on this topic
    N-able
    The interface needs a lot of updating. It's just too "busy."
    Incentivized
    Read full review
    Alternatives Considered
    MSP360
    No answers on this topic
    N-able
    We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes
    Incentivized
    Read full review
    Return on Investment
    MSP360
    No answers on this topic
    N-able
    • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
    • Remote access is only a click away saving our techs time
    • Reliable connection mean issues are resolved without having to 'fix' the remote access first
    Read full review
    ScreenShots

    MSP360 Connect Screenshots

    Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.

    N-able Take Control Screenshots

    Screenshot of N-able Take Control DashboardScreenshot of Take Control - home