mRemoteNG vs. Techinline Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
mRemoteNG
Score 8.6 out of 10
N/A
mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.N/A
Techinline Remote Desktop
Score 4.4 out of 10
N/A
Techinline Remote Desktop is a remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with Techinline Remote Desktop, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$39
per month per seat
Pricing
mRemoteNGTechinline Remote Desktop
Editions & Modules
No answers on this topic
Monthly subscription
$39
per month per seat
Yearly subscription
$390
per year per seat
Offerings
Pricing Offerings
mRemoteNGTechinline Remote Desktop
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
mRemoteNGTechinline Remote Desktop
Features
mRemoteNGTechinline Remote Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
mRemoteNG
7.9
Ratings
3% below category average
Techinline Remote Desktop
6.7
Ratings
19% below category average
Screen sharing8.00 Ratings9.00 Ratings
File transfer5.10 Ratings7.00 Ratings
Over-the-Internet remote session9.00 Ratings9.00 Ratings
Remote management of servers & workstations10.00 Ratings9.00 Ratings
Remote Active Directory® management9.00 Ratings00 Ratings
Centralized management dashboard8.10 Ratings00 Ratings
Annotations7.00 Ratings4.00 Ratings
Monitoring and Alerts9.00 Ratings00 Ratings
Multi-platform remote control5.60 Ratings00 Ratings
Instant message00 Ratings7.00 Ratings
Access to sleeping/powered-off computers00 Ratings2.90 Ratings
Session record00 Ratings6.00 Ratings
Best Alternatives
mRemoteNGTechinline Remote Desktop
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Medium-sized Companies
Remote Desktop Manager
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Score 9.0 out of 10
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Score 9.0 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
mRemoteNGTechinline Remote Desktop
Likelihood to Recommend
8.5
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
8.5
(0 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
mRemoteNGTechinline Remote Desktop
Likelihood to Recommend
mRemote is well suited if you need to manage multiple types of servers and/or network devices. Instead of opening a dedicated Putty session and having to manage all of the windows, mRemote can handle all of this with different tabs. If you only have a few devices (less than 10), mRemote could be overwhelming for the need and not quite match up with what you are needing.
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Best for support, demos. Don't think there is a conference number to call so if you want to demo to multiple locations we would need to conference the users in with our phone system.
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Pros
  • Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
  • Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
  • Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.
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  • Portability - expert application can be installed on any PC in seconds.
  • Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
  • Multi-monitor support - handling clients with multiple monitors is easy.
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Cons
  • Sadly not seeing much in the way of active development these days.
  • Have had a few issues where the config file has been messed up (so learnging to back that up was key).
  • Interface is functional but not pretty and can be a bit clunky at times.
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  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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Likelihood to Renew
No answers on this topic
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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Usability
It's very easy to setup and use. The tree structure organizes the multiple connections in a hierarchical manner which makes it easy to browse and the tabbed browsing make it simple to switch between multiple ongoing connections You can even export the list of connections and import it to another setup.
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No answers on this topic
Support Rating
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
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It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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Alternatives Considered
mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!
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The fundamental problem we encountered with TeamViewer and GoToAssist back in 2009 was both required separate licenses for each system the software was installed on. Thus, for a small outfit like ours with two technicians, we'd require a total of 6 licenses (office, home, and laptop) which got outrageously expensive. TeamViewer also had a nasty habit of updating to a newer version that our license didn't support (if the technician forgot to turn this feature off, or it was updated automatically by Vipre patch management).
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Return on Investment
  • Very easy to hand over connections to new starters.
  • Having multiple remote protocols in one place is a massive time saver.
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  • Get done a lot of service calls without leaving my office
  • Could get more service calls done if it worked on MACs
  • that's it
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ScreenShots