mRemoteNG vs. NinjaOne

mRemote is well suited if you need to manage multiple types of servers and/or network devices. Instead of opening a dedicated Putty session and having to manage all of the windows, mRemote can handle all of this with different tabs. If you only have a few devices (less than 10), mRemote could be overwhelming for the need and not quite match up with what you are needing.

Incentivized

Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.

Incentivized

• Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
• Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
• Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.

Incentivized

• With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
• Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
• Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.

Incentivized

• Sadly not seeing much in the way of active development these days.
• Have had a few issues where the config file has been messed up (so learnging to back that up was key).
• Interface is functional but not pretty and can be a bit clunky at times.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.

Incentivized

It's very easy to setup and use. The tree structure organizes the multiple connections in a hierarchical manner which makes it easy to browse and the tabbed browsing make it simple to switch between multiple ongoing connections You can even export the list of connections and import it to another setup.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

Availability is very good

Incentivized

The software loads quickly for the most part

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Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

Incentivized

Use of Organizations and locations

Incentivized

mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!

Incentivized

We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy.

Incentivized

Overall the software is very reliable

Incentivized

• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

Incentivized

• NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
• NinjaOne helps my techs be more efficient and productive. Saving time and money.

Incentivized