mRemoteNG vs. NetSupport Manager

mRemote is well suited if you need to manage multiple types of servers and/or network devices. Instead of opening a dedicated Putty session and having to manage all of the windows, mRemote can handle all of this with different tabs. If you only have a few devices (less than 10), mRemote could be overwhelming for the need and not quite match up with what you are needing.

Incentivized

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.

• Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
• Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
• Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.

Incentivized

• It's a robust corporate remote support tool for admin.
• Admin can deploy an installation in the background without knowing a client.
• For those who frequently forget their password, you can access it in glimpse & take total control of it.

• Sadly not seeing much in the way of active development these days.
• Have had a few issues where the config file has been messed up (so learnging to back that up was key).
• Interface is functional but not pretty and can be a bit clunky at times.

Incentivized

• The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.

It's very easy to setup and use. The tree structure organizes the multiple connections in a hierarchical manner which makes it easy to browse and the tabbed browsing make it simple to switch between multiple ongoing connections You can even export the list of connections and import it to another setup.

Incentivized

Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.

Incentivized

mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!

Incentivized

I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.

• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

Incentivized

• It allow's us to update apps instantly
• It gives user quick response to overcome headache issues
• It's saves crucial time from both ends