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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Motadata ServiceOps

    Score8.7 out of 10
    Small Businesses (1-50 employees)
    Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
    Pricing
    Motadata ServiceOps
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Motadata ServiceOps
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Motadata ServiceOps
    Considered Both Products
    Motadata (Mindarray Systems)
    Chose Motadata ServiceOps
    Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Motadata ServiceOps
    Incident and problem management
    Comparison of Incident and problem management features of Motadata ServiceOps
    Feature
    Motadata ServiceOps
    8.9
    1 Ratings
    9% above category average
    Organize and prioritize service tickets9.11 Ratings
    Service restoration9.11 Ratings
    Self-service tools9.11 Ratings
    Subscription-based notifications8.21 Ratings
    ITSM collaboration and documentation9.11 Ratings
    ITSM reports and dashboards9.11 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Motadata ServiceOps
    Feature
    Motadata ServiceOps
    9.1
    1 Ratings
    10% above category average
    Configuration mangement9.11 Ratings
    Asset management dashboard9.11 Ratings
    Policy and contract enforcement9.11 Ratings
    Change management
    Comparison of Change management features of Motadata ServiceOps
    Feature
    Motadata ServiceOps
    8.6
    1 Ratings
    2% above category average
    Change requests repository9.11 Ratings
    Service-level management8.21 Ratings
    Best Alternatives
    Motadata ServiceOps
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    Ivanti Neurons for ITSM
    Score4.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    Motadata ServiceOps
    Likelihood to Recommend
    9.1
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    User Testimonials
    Motadata ServiceOps
    Likelihood to Recommend
    Motadata (Mindarray Systems)
    Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
    Read full review
    Pros
    Motadata (Mindarray Systems)
    • Balancing the workload
    • Process automation
    • Asset discovery
    • Contract and SLA management
    • Get Single Pane Glass View
    • Root Cause Analysis with context
    • Reduce outages and improve performance
    Read full review
    Cons
    Motadata (Mindarray Systems)
    • Machine learning
    • AI chat-bot
    • Parch management
    • Multi Language Support is missing
    Read full review
    Usability
    Motadata (Mindarray Systems)
    Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
    Read full review
    Support Rating
    Motadata (Mindarray Systems)
    The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
    Read full review
    Alternatives Considered
    Motadata (Mindarray Systems)
    Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
    Read full review
    Return on Investment
    Motadata (Mindarray Systems)
    • Increase the effectivness of IT staff
    • Keeping IT assets under control
    • 50% reduction in MTTR
    • Enhanced network availability and uptime by 20%
    Read full review
    ScreenShots

    Motadata ServiceOps Screenshots

    Screenshot of ITIL aligned stage wise change management.Screenshot of A repository for all your company wise knowledge.Screenshot of Ecommerce style service catalog to facilitate self-service.