TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    monday CRM

    Score8.5 out of 10
    N/Amonday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.

    $45

    per month 3 seats (minimum)

    Salesmate

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: …

    $29

    per month per user

    Pricing
    monday CRMSalesmate
    Editions & Modules
    Basic
    $15
    per month per seat
    Standard
    $20
    per month per seat
    Pro
    $33
    per month per seat
    Enterprise
    Contact Sales
    Basic
    $29
    per month per user
    Pro
    $49
    per month per user
    Business
    $79
    per month per user
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    monday CRMSalesmate
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details18% discount for annual pricing. Plans start with 3 seats.We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits
    More Pricing Information
    Community Pulse
    monday CRMSalesmate
    Considered Both Products
    monday.com
    No answer on this topic
    Rapidops, Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    77 Answers
    100%
    Would buy again
    48 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    71 Answers
    100%
    Delivers good value for the price
    46 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    80 Answers
    98%
    Happy with the feature set
    47 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    64 Answers
    100%
    Lived up to sales and marketing promises
    44 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    68 Answers
    98%
    Implementation went as expected
    43 Answers
    Features
    monday CRMSalesmate
    Sales Force Automation
    Comparison of Sales Force Automation features of monday CRM and Salesmate
    Feature
    monday CRM
    7.5
    62 Ratings
    3% below category average
    Salesmate
    8.0
    46 Ratings
    4% above category average
    Customer data management / contact management7.658 Ratings10.045 Ratings
    Workflow management7.560 Ratings9.945 Ratings
    Territory management8.233 Ratings9.09 Ratings
    Opportunity management7.455 Ratings9.941 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.046 Ratings7.345 Ratings
    Contract management7.240 Ratings5.928 Ratings
    Interaction tracking6.443 Ratings7.839 Ratings
    Quote & order management00 Ratings5.626 Ratings
    Channel / partner relationship management00 Ratings6.930 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of monday CRM and Salesmate
    Feature
    monday CRM
    6.7
    46 Ratings
    12% below category average
    Salesmate
    6.3
    44 Ratings
    18% below category average
    Lead management6.746 Ratings6.643 Ratings
    Email marketing00 Ratings6.042 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of monday CRM and Salesmate
    Feature
    monday CRM
    6.3
    57 Ratings
    19% below category average
    Salesmate
    8.4
    41 Ratings
    10% above category average
    Task management6.156 Ratings8.941 Ratings
    Billing and invoicing management5.238 Ratings00 Ratings
    Reporting7.749 Ratings7.937 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of monday CRM and Salesmate
    Feature
    monday CRM
    6.7
    57 Ratings
    12% below category average
    Salesmate
    7.6
    43 Ratings
    0% above category average
    Forecasting6.147 Ratings7.831 Ratings
    Pipeline visualization7.354 Ratings7.843 Ratings
    Customizable reports6.649 Ratings7.137 Ratings
    Customization
    Comparison of Customization features of monday CRM and Salesmate
    Feature
    monday CRM
    6.9
    54 Ratings
    8% below category average
    Salesmate
    6.9
    45 Ratings
    8% below category average
    Custom fields7.554 Ratings7.344 Ratings
    Custom objects6.246 Ratings6.733 Ratings
    Scripting environment6.931 Ratings6.521 Ratings
    API for custom integration6.932 Ratings7.127 Ratings
    Security
    Comparison of Security features of monday CRM and Salesmate
    Feature
    monday CRM
    6.9
    50 Ratings
    19% below category average
    Salesmate
    8.0
    41 Ratings
    4% below category average
    Single sign-on capability8.843 Ratings7.834 Ratings
    Role-based user permissions5.050 Ratings8.239 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of monday CRM and Salesmate
    Feature
    monday CRM
    6.5
    29 Ratings
    12% below category average
    Salesmate
    7.0
    35 Ratings
    5% below category average
    Marketing automation6.529 Ratings7.035 Ratings
    Platform
    Comparison of Platform features of monday CRM and Salesmate
    Feature
    monday CRM
    7.3
    52 Ratings
    0% below category average
    Salesmate
    6.3
    42 Ratings
    15% below category average
    Mobile access7.352 Ratings6.342 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of monday CRM and Salesmate
    Feature
    monday CRM
    -
    Ratings
    Salesmate
    7.7
    19 Ratings
    2% above category average
    Case management00 Ratings7.417 Ratings
    Call center management00 Ratings7.918 Ratings
    Best Alternatives
    monday CRMSalesmate
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    monday CRMSalesmate
    Likelihood to Recommend
    8.6
    (70 ratings)
    10.0
    (46 ratings)
    Likelihood to Renew
    8.4
    (4 ratings)
    9.1
    (2 ratings)
    Usability
    8.8
    (67 ratings)
    10.0
    (45 ratings)
    Support Rating
    7.1
    (56 ratings)
    1.4
    (42 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    monday CRMSalesmate
    Likelihood to Recommend
    monday.com
    Our Integrated/brand marketing and Lifecycle marketing teams find monday CRM to be particularly useful for project management. Integrated marketing uses monday to build out our yearly promotional calendar, which keeps the entire company informed on all the launch and sale details for the year, across both retail and digital channels. The Lifecycle marketing team uses monday CRM to track individual campaign projects, mainly consisting of email asset creation. There are times when monday is not the preferred CRM platform, such as data and analytics tracking, project performance tracking, or scenarios when immediate feedback is required.
    Incentivized
    Read full review
    Rapidops, Inc.
    Salesmate gives us everything we need as a small business, with a clear interface, and can adapt to any business. If I was being ultra picky, I would perhaps suggest the ability to remove or hide certain modules not applicable to our niche, e.g., we are a B2C business, so the company module is not really useable for us, but this is not a negative by any means.
    Read full review
    Pros
    monday.com
    • It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
    • It is very useful in automating the processes of relevant departments.
    • The field names, types, and data you enter can be customized as per your organization's requirements.
    Incentivized
    Read full review
    Rapidops, Inc.
    • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
    • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
    • Integration with other apps is good; I use QuickBooks and DocuSign.
    • Customer service is very good.
    Read full review
    Cons
    monday.com
    • It takes a while to get used to the UX if you are used to Hubspot or another CRM
    • We are still testing mass email functionality, it's a little less intuitive vs Hubspot
    • The quote/invoice forms are not pre-built into the CRM the way they are in Hubspot, so you have to manually set those up. Some might see that as a positive thing because it's more flexible with your respective tech stack, but it required more research on our end to make sure we set it up to flow efficiently.
    Incentivized
    Read full review
    Rapidops, Inc.
    • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
    • The dashboard button is pointless if it still makes you choose between legacy or classic.
    Read full review
    Likelihood to Renew
    monday.com
    It is the best tool we have found as a small business to be able to track our bookings, tasks and income.
    Incentivized
    Read full review
    Rapidops, Inc.
    Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
    Incentivized
    Read full review
    Usability
    monday.com
    It's a really easy to use and improve tool, that helps you to quickly master its functions and then helps you to improve the features usage as quickly as you learned the basis. Any doubts you have are easily solved by the contents and tutorials it provides, and if it doesn't solve it, the team is always quick to reply and help you.
    Incentivized
    Read full review
    Rapidops, Inc.
    It's so easy, and the support is top notch and I love Salesmate. Seriously the best CRM on the market right now, which I was able to customize exactly the way I needed to, with their support with me every step of the way. I will be working with SalesMate for a long time if not forever.
    Read full review
    Support Rating
    monday.com
    When I have requested customer service from monday.com account the person who I spoke with was really helpful but the set up to get a hold of someone in customer service was a little complicated and time-consuming. I had to get a ticket in an email and then wait for a specific person to call me back at a certain time, that's why I gave a six.
    Read full review
    Rapidops, Inc.
    The support team at Salesmate is top-notch. They provide live chat support within the platform and answer typically in under a minute. They are always incredibly quick to respond to questions and provide insightful information. Getting started on the platform is easy as you always have support nearby.
    Read full review
    Implementation Rating
    monday.com
    It was very easy to start using. It is also safe to use lots of trial and error whilst setting up.
    Incentivized
    Read full review
    Rapidops, Inc.
    No - All very straightforward and simple.
    Read full review
    Alternatives Considered
    monday.com
    Monday is significantly better. Not only is it more aesthetically pleasing it is just better overall. I feel as if Monday has a better system in regard to keeping track of all the files we have. Moreover, I also feel like the fact that it allows me to tag my other coworkers enables me to have better communication in the office.
    Incentivized
    Read full review
    Rapidops, Inc.
    Very similar in overall layout and user experience...but the features blow these others out of the water. Where alternative solutions had features either lacking or as an upgrade (ie having to spend an extra $10-$30/month/user) Salesmate has these features out-of-the-box
    Read full review
    Return on Investment
    monday.com
    • I feel since we integrated to monday CRM, that the speed of our invoicing rate has increased, due to the easier navigation monday CRM provides.
    • Communication with other peers & departments has become easier to reach out since we all share this platform and able to tag the needed person.
    • We are also able to view and give reports easier to our VP's/ higher up, providing visibility and graphs of our trending sales numbers categorized by each store with different sales type.
    Incentivized
    Read full review
    Rapidops, Inc.
    • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
    • It does a whole load of outreach for me. It's seamless.
    • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
    Read full review
    ScreenShots

    monday CRM Screenshots

    Screenshot of Sales Pipeline - Ensuring leads do not slip through the cracks.Screenshot of Sales Analytics - Used to build dashboards in real time with no development help, to gain insights into where deals stand, expected revenue, team performance, etc.Screenshot of Automations - Automates sales processes including automatic assignment of leads to reps, reminders for upcoming activities,  and notifications when a lead opens an email.Screenshot of Email Capabilities - Automatically logs sent emails, keeps track of interactions, and enables mass emails with personalized email templates.Screenshot of Activities Logging & Tracking - Displays all past and upcoming sales activities in one organized timeline.Screenshot of Post-sales Management - To help users build lasting customer relationships once the deal is done or stay on top of client projects, with collection tracking.

    Salesmate Screenshots

    Screenshot of Track your deals through a sales pipeline. Close more deals by staying focused and organized.Screenshot of With our mobile applications, your reps can enjoy using Salesmate on the road.Screenshot of Workflow automation can automate touchpoints, outreach, and more. Keep your team focused on what they need to do without having them to complete manual tasks.Screenshot of Understand your sales team's productivity. We have reports that will show your top and lowest performers. This will give management actionable insights to help the team perform better.Screenshot of Built-in calling and texting makes Salesmate a turnkey solution to onboard any new sales rep in your office or remote.