TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.3 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    monday CRM

    Score8.5 out of 10
    N/Amonday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.

    $45

    per month 3 seats (minimum)

    Pricing
    HubSpot CRMmonday CRM
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    Basic
    $15
    per month per seat
    Standard
    $20
    per month per seat
    Pro
    $33
    per month per seat
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    HubSpot CRMmonday CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details18% discount for annual pricing. Plans start with 3 seats.
    More Pricing Information
    Community Pulse
    HubSpot CRMmonday CRM
    Considered Both Products
    HubSpot
    Chose HubSpot CRM
    We liked the automated marketing that is available in HubSpot CRM compared to other products. It's also very easy to create reporting and view pipelines for different teams.
    Incentivized
    Chose HubSpot CRM
    HubSpot CRM definitely has the most features and is built for enterprise clients. We have been testing some other CRMs. They often have limited functionality but for a cheaper price ex. Attio.
    Incentivized
    Chose HubSpot CRM
    I prefer use of Monday overall and we have since transitioned to Monday for many of our teams. I think Monday has a more intuitive interface and better customization. Training is inferior to HubSpot, but customer support is superior. Monday, frankly looks cooler.
    Incentivized
    Chose HubSpot CRM
    We felt that HubSpot CRM served us better when we were still a start up, and tailors also very well to scale ups. We felt Monday was a tool more for start ups that wanted a CRM and project management tool at the same time, which wasn't what we were looking for. Salesforce CRM …
    Incentivized
    Chose HubSpot CRM
    Attio is much more customizable, i really liked it for the sales pipeline visualizations and the automated report builders. I prefer that over HubSpot CRMs solution. HubSpot CRM is better for contact records and company record management, and I prefer the marketing email …
    Incentivized
    Chose HubSpot CRM
    We found HubSpot to be far more user-friendly than it's competitors. This is one of the most appealing parts of HubSpot and ultimately why we ended up choosing HubSpot as our CRM. The free version also offers some great features which other CRMs require a paid plan for. The …
    Incentivized
    Chose HubSpot CRM
    The customer support and available integrations are Hubspot's biggest edge among all.
    Incentivized
    Chose HubSpot CRM
    Asana & Monday are better project management; Salesforce is far more powerful across the board (except maybe marketing) but way too complex to use and onboard new members onto.
    Incentivized
    Chose HubSpot CRM
    I'm using HubSpot as it is preferred by my client. I like Hubspot, only wish I could drop voicemails.
    Incentivized
    Chose HubSpot CRM
    All in one integration. You can use it for all of what they have to offer.
    Incentivized
    monday.com
    Chose monday CRM
    I believe monday CRM is more flexible for changes and intuitive to operate. HubSpot CRM is more specialized and complex to use. Airtable is not design as CRM but may be used as such, definitely not able to be compared to Hubsport CRM or monday CRM which are more specialized CRM …
    Incentivized
    Chose monday CRM
    monday CRM as mention has been very easy to setup and rarely requires intervention by their suppor teams. Most of the features I feel were well testing before being deployed. Its easy to use and easy to deploy and integrates well with our internal teammates. No need for any …
    Incentivized
    Chose monday CRM
    I think I've covered it in other parts of this review, but I think monday.com CRM is a "HubSpot Lite" product. For the more basic sales reporting, monday is better because it auto-generates most of the dashboard. We're already using monday.com for almost everything related to …
    Incentivized
    Chose monday CRM
    Cost was our main driver in why we chose Monday at this point
    Incentivized
    Chose monday CRM
    I would say that it is simply a more interactive tool, that gives you all the features you need to get started, and then lets your evolve your tool with other methods and features as times goes by and your team gets a more mature understanding of the process and ways to improve …
    Incentivized
    Chose monday CRM
    Price was what made us choose monday CRM. I'd say it's about 60% of the features of the others and about 10% of the price.
    Incentivized
    Chose monday CRM
    There isn't anything close to what monday CRM does besides Google Sheets but it is less interactive and could easily be messed with. monday CRM makes it easy even for people who are technologically challenged to be able to create a board or dashboard to work for whatever they …
    Incentivized
    Chose monday CRM
    Hubspot has a terrible interface and it's far more expensive than monday. In monday I could create my workspaces and dashboards on a whim, while I really struggled to do it on Hubspot.
    Incentivized
    Chose monday CRM
    HubSpot overpromises and underdelivers, whereas monday CRM is very clear about what it can do without selling its capabilities. The price is way better too since you can test things out and upgrade as you need more team members or more features. I’d never recommend HubSpot, but …
    Incentivized
    Chose monday CRM
    I don't need 50 words to tell you how monday.com compares to the others; monday.com knocks it out of the park and then some. We have never looked back.
    Incentivized
    Chose monday CRM
    Way better on the client management side. HubSpot is better on the sales side, particularly in areas like invoicing and pipelines.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    1522 Answers
    96%
    Would buy again
    77 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    1135 Answers
    99%
    Delivers good value for the price
    71 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    1530 Answers
    100%
    Happy with the feature set
    80 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    973 Answers
    97%
    Lived up to sales and marketing promises
    64 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    939 Answers
    93%
    Implementation went as expected
    68 Answers
    Features
    HubSpot CRMmonday CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    7.5
    1588 Ratings
    3% below category average
    monday CRM
    7.5
    62 Ratings
    3% below category average
    Customer data management / contact management8.71530 Ratings7.658 Ratings
    Workflow management6.51501 Ratings7.560 Ratings
    Territory management4.9184 Ratings8.233 Ratings
    Opportunity management7.61434 Ratings7.455 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.81545 Ratings8.046 Ratings
    Contract management7.9185 Ratings7.240 Ratings
    Quote & order management7.61048 Ratings00 Ratings
    Interaction tracking8.61489 Ratings6.343 Ratings
    Channel / partner relationship management8.2186 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    7.8
    1059 Ratings
    3% above category average
    monday CRM
    -
    Ratings
    Case management8.6985 Ratings00 Ratings
    Call center management6.1854 Ratings00 Ratings
    Help desk management8.7907 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    7.4
    1398 Ratings
    2% below category average
    monday CRM
    6.7
    46 Ratings
    12% below category average
    Lead management7.81319 Ratings6.746 Ratings
    Email marketing6.91330 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    8.0
    1449 Ratings
    5% above category average
    monday CRM
    6.3
    57 Ratings
    19% below category average
    Task management9.21391 Ratings6.156 Ratings
    Billing and invoicing management7.6722 Ratings5.238 Ratings
    Reporting7.21282 Ratings7.749 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    7.1
    1418 Ratings
    6% below category average
    monday CRM
    6.7
    57 Ratings
    12% below category average
    Forecasting7.11118 Ratings6.147 Ratings
    Pipeline visualization7.01347 Ratings7.354 Ratings
    Customizable reports7.21307 Ratings6.649 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    6.7
    1354 Ratings
    11% below category average
    monday CRM
    6.9
    54 Ratings
    8% below category average
    Custom fields7.81327 Ratings7.554 Ratings
    Custom objects5.31153 Ratings6.246 Ratings
    Scripting environment6.3132 Ratings6.931 Ratings
    API for custom integration7.6943 Ratings6.932 Ratings
    Security
    Comparison of Security features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    7.9
    1311 Ratings
    5% below category average
    monday CRM
    6.9
    50 Ratings
    19% below category average
    Single sign-on capability8.01172 Ratings8.843 Ratings
    Role-based user permissions7.81248 Ratings5.050 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    5.6
    896 Ratings
    27% below category average
    monday CRM
    -
    Ratings
    Social data5.5878 Ratings00 Ratings
    Social engagement5.8868 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    8.1
    1004 Ratings
    10% above category average
    monday CRM
    6.5
    29 Ratings
    12% below category average
    Marketing automation6.8997 Ratings6.529 Ratings
    Compensation management9.4655 Ratings00 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and monday CRM
    Feature
    HubSpot CRM
    8.2
    1191 Ratings
    11% above category average
    monday CRM
    7.3
    52 Ratings
    0% below category average
    Mobile access8.21191 Ratings7.352 Ratings
    Best Alternatives
    HubSpot CRMmonday CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMmonday CRM
    Likelihood to Recommend
    7.6
    (1632 ratings)
    8.6
    (70 ratings)
    Likelihood to Renew
    9.3
    (29 ratings)
    8.4
    (4 ratings)
    Usability
    7.1
    (1480 ratings)
    8.8
    (67 ratings)
    Support Rating
    7.1
    (23 ratings)
    7.1
    (56 ratings)
    Implementation Rating
    8.1
    (8 ratings)
    8.2
    (1 ratings)
    User Testimonials
    HubSpot CRMmonday CRM
    Likelihood to Recommend
    HubSpot
    I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client.
    Incentivized
    Read full review
    monday.com
    Our Integrated/brand marketing and Lifecycle marketing teams find monday CRM to be particularly useful for project management. Integrated marketing uses monday to build out our yearly promotional calendar, which keeps the entire company informed on all the launch and sale details for the year, across both retail and digital channels. The Lifecycle marketing team uses monday CRM to track individual campaign projects, mainly consisting of email asset creation. There are times when monday is not the preferred CRM platform, such as data and analytics tracking, project performance tracking, or scenarios when immediate feedback is required.
    Incentivized
    Read full review
    Pros
    HubSpot
    • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
    • Task management is simple but effective.
    • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
    • Gmail integration is quite smooth along with email tracking.
    Incentivized
    Read full review
    monday.com
    • It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
    • It is very useful in automating the processes of relevant departments.
    • The field names, types, and data you enter can be customized as per your organization's requirements.
    Incentivized
    Read full review
    Cons
    HubSpot
    • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
    • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
    • I would like to see more native options for automation.
    Incentivized
    Read full review
    monday.com
    • It takes a while to get used to the UX if you are used to Hubspot or another CRM
    • We are still testing mass email functionality, it's a little less intuitive vs Hubspot
    • The quote/invoice forms are not pre-built into the CRM the way they are in Hubspot, so you have to manually set those up. Some might see that as a positive thing because it's more flexible with your respective tech stack, but it required more research on our end to make sure we set it up to flow efficiently.
    Incentivized
    Read full review
    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    monday.com
    It is the best tool we have found as a small business to be able to track our bookings, tasks and income.
    Incentivized
    Read full review
    Usability
    HubSpot
    I am giving it this rating because it has helped us keep track of leads, it saved us a lot of time by automating tasks, and it makes it easy for different teams to work together. It is user-friendly and has improved our approach to communicating with customers and closing deals.
    Incentivized
    Read full review
    monday.com
    It's a really easy to use and improve tool, that helps you to quickly master its functions and then helps you to improve the features usage as quickly as you learned the basis. Any doubts you have are easily solved by the contents and tutorials it provides, and if it doesn't solve it, the team is always quick to reply and help you.
    Incentivized
    Read full review
    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
    Read full review
    monday.com
    When I have requested customer service from monday.com account the person who I spoke with was really helpful but the set up to get a hold of someone in customer service was a little complicated and time-consuming. I had to get a ticket in an email and then wait for a specific person to call me back at a certain time, that's why I gave a six.
    Read full review
    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
    Read full review
    monday.com
    It was very easy to start using. It is also safe to use lots of trial and error whilst setting up.
    Incentivized
    Read full review
    Alternatives Considered
    HubSpot
    We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams wanted. And it offered those features and functions at the right price point for our organization.
    Incentivized
    Read full review
    monday.com
    Monday is significantly better. Not only is it more aesthetically pleasing it is just better overall. I feel as if Monday has a better system in regard to keeping track of all the files we have. Moreover, I also feel like the fact that it allows me to tag my other coworkers enables me to have better communication in the office.
    Incentivized
    Read full review
    Return on Investment
    HubSpot
    • We were able to track good quality leads and push them to closure.
    • The leads were contacted within 24 hours so lead drops were minimum.
    • The sales and marketing team were accountable for generating leads and driving revenue becasue of AI-generated Targets.
    Incentivized
    Read full review
    monday.com
    • I feel since we integrated to monday CRM, that the speed of our invoicing rate has increased, due to the easier navigation monday CRM provides.
    • Communication with other peers & departments has become easier to reach out since we all share this platform and able to tag the needed person.
    • We are also able to view and give reports easier to our VP's/ higher up, providing visibility and graphs of our trending sales numbers categorized by each store with different sales type.
    Incentivized
    Read full review
    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

    monday CRM Screenshots

    Screenshot of Sales Pipeline - Ensuring leads do not slip through the cracks.Screenshot of Sales Analytics - Used to build dashboards in real time with no development help, to gain insights into where deals stand, expected revenue, team performance, etc.Screenshot of Automations - Automates sales processes including automatic assignment of leads to reps, reminders for upcoming activities,  and notifications when a lead opens an email.Screenshot of Email Capabilities - Automatically logs sent emails, keeps track of interactions, and enables mass emails with personalized email templates.Screenshot of Activities Logging & Tracking - Displays all past and upcoming sales activities in one organized timeline.Screenshot of Post-sales Management - To help users build lasting customer relationships once the deal is done or stay on top of client projects, with collection tracking.