MiVoice Office Application Suite (Mitel Application Suite) vs. Vonage Business Communications

Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.

Incentivized

Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.

• Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
• Transcribing voicemails and forwarding the transcription to the user's email
• Ability to configure scheduled holidays and company events into the automated answering service workflow

Incentivized

• Eliminates physical phone consoles that can be pricey and unnecessary for staff.
• Has a companion app that allows you to use your personal cell phone to check messages or make calls.
• The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.

Incentivized

• Mitel Connect Client at times does not sync to Outlook in a timely fashion.
• Added features such as share screen and file attachments would be helpful.

Incentivized

• Relies on internet connectivity (no separate trunk like an on-prem system).
• Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.

Incentivized

I think it will be renewed as overall it is a midrange product that mostly does what we need it to

Incentivized

I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use

Incentivized

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Incentivized

Sometimes there is a disconnect between support and customer success. We had an issue where the support team was automatically assigning numbers to our extensions without informing us. This was something that was not communicated to our account manager. I would just recommend to pay attention to your account when changes are made.

Incentivized

Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us.

Incentivized

I haven't used anything else too closely related but Skype for Business has a lot of the same issues. Vonage's abilities and pros way outweigh the cons. I don't think I have heard of more viable software to fit our needs in the market right now. It has become essential to my workflow.

Incentivized

• This provides the business with a way to manage phones and calls with screening capabilities.
• The reporting system has helped with looking into certain situations and why things were or weren't done.

Incentivized

• Cut down phone hardware expense since the soft phone is free and easier to use.
• Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
• Allows me to work from anywhere with smart phone app saving hours at work.