Mitratech TalentReef vs. PeopleFluent

I rarely give 10/10, mainly because I have learned that that we can always learn new things and to grow. Thus, I feel that same applies to Talent Reef. While I struggled a bit in the beginning to use this application, It is probably that struggle that has made me a better user for being so persistent at using it. Now that I have more than just the basics I think for any size company the functionality of the program will work for them.

Incentivized

PeopleFluent has eliminated the use of paper reviews. It is also eliminated the use of scanning, emailing or interoffice mail. It is a great tool for communication and I highly recommend it. However, in some ways, the product can be improved. Some processes are tied to each other and could function in tandem. For example, while completing the self-review, the employee has to capture multi-raters. If self-review is submitted without listing multi-rater names then multi-rater review has to be captured separately on paper. In my opinion, these two processes can be different. Multi-raters should be added/removed/modified after submitting self-review.

Incentivized

• As an Administrator of the talentReef system, I have access to all applicants for every store across our system all in one location.
• It is a one-stop function for virtually all of our new hire paperwork.
• We have not gone entirely paperless with our employee files, but talentReef would be of great benefit to us if/when we choose to move in that direction.
• The system is relatively easy to learn for store users with all levels of digital expertise.
• The cost to the organization is extremely reasonable.

Incentivized

• Self-service tool to add/change configurations without the need for additional professional services
• Amazing implementation team that makes sure your tool is up and running
• Reporting such as compensation statements, budget and total rewards statements available for all cycles
• Configurable feed to our HRIS to make sure data is up to date
• Opportunity to leverage the current tool capabilities within the comp module for other comp processes (e.g. Total Rewards Statements)
• Customer support team is great!

Incentivized

• Applicant flow is terrible. You can post jobs on Indeed for free, and receive a better applicant flow than posting through TalentReef. TalentReef was unable to provide any reasoning for this to happen
• If you want to change/edit your onboarding documents, you need to e-mail them to support. This can sometimes take more than 48 hours to accomplish, and more often than not, was not done as requested
• Customer Support is terrible. When they respond to you, they do not answer the question fully or provide any alternative solutions
• Pricing is very high. There are numerous other alternatives in the market that provide better services for half the price

• I would advise better filtering options when pulling up candidate profiles, we should have multiple functions when requesting candidates profile.
• Sometimes I get huge projects and need to move more than 20 people, it's a headache moving groups in parts.
• A faster way to verify if a candidate has been double submitted, maybe with a unique ID or email that identifies said candidate prior to going through the whole submission process.
• Stronger cache cookies when session is timed out get kicked out and the process reboots. Sometimes recruiters are pulled in different directions while multitasking.

Incentivized

PeopleFluent continues to develop an already high quality product and works to continually improve the user experience. The different modules integrate well, and the administrative functions are easy to understand and perform resulting in less time spent with KTLO functions. They provide world class customer service and work hard to keep you engaged as a customer.

PeopleFluent seems to have all the functionality one would need, but it can be a bit overwhelming. Depending on the client implementation, it can be downright confusing and not intuitive. My 6 rating comes from the fact that it seems like the system can be configured to actually be confusing and not make sense. I think a VMS should be set up not to allow a customer to configure it in such a way as to not really work, or to allow users to circumvent steps. I also really don't like the "organization key" that needs to be entered every time you log in. Why is a login and password good enough for 99% of the systems out there, but PeopleFluent requires an extra field?

Incentivized

We have had very few issues with talentReef, but when we did they were resolved quickly and in a timely manner.

Incentivized

In my experience, the support team was very prompt and helpful. They had good subject matter expertise and were able to troubleshoot immediately. At times we wanted some enhancements but it was not possible due to product limitations. But, the support team was helpful in suggesting alternatives for our requirements. The customer support staff was also very polite and friendly.

Incentivized

We came from Info PeopleAnswers and used their ATS for years. Prior to going to talentReef, we looked at CareerBuilder's ATS and at Snagajob's ATS. At the time, neither had the integrated onboarding and exporting data components. I also like the feature of the posi-fit questions.

Out of the VMS's listed, I'd say PeopleFluent is solidly in the middle. Fieldglass and IQN are probably easier to navigate and more modern looking, and I definitely don't run into the login problems with them. Beeline and PRO Wand are probably on par with PeopleFluent. They have their plusses and minuses in terms of navigation and ease of use. Covendis is definitely worse than PeopleFluent. Covendis is a mess - very difficult to navigate, not intuitive at all with terrible workflow. Again, I didn't select PeopleFluent; my client did, and I have chosen to work with them, therefore I work with PeopleFluent.

Incentivized

• Our initial ROI was having the ability for our applicants to apply online and move away from paper. This was a must, so we can compete for employees in our area.
• Our next ROI was improving our onboarding process. The TalentReef onboarding process protects us from having incomplete files and it also saves us labor due to the process being quicker and efficient.

• I do believe that goal setting and the workflow of following up, going through the process yearly is as good as you make it. If you set good goals, or help your team make good goals then the experience can go well. Otherwise it's just another thing that an employee is doing to make their manager happy.
• I am not sure the cost of the product, but if it is really expensive I am not sure that we are getting fully what we should be for what the product offers. Make sure you are using what is offered.

Incentivized