Mitratech TalentReef is a recruitment and talent management system optimized for service-sector workforces. It emphasizes its support for regulatory compliance, automated workflows, and mobile accessibility across its functions for recruiting, onboarding, training, and performance management.
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Paylocity
Score 8.3 out of 10
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Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
I rarely give 10/10, mainly because I have learned that that we can always learn new things and to grow. Thus, I feel that same applies to Talent Reef. While I struggled a bit in the beginning to use this application, It is probably that struggle that has made me a better user for being so persistent at using it. Now that I have more than just the basics I think for any size company the functionality of the program will work for them.
Paylocity appears to be well-suited for startups to large businesses. As with any product, finding the right price point for the services provided is the challenge. Always remember that one small company that would really appreciate the "benefits essentials" or some other part of the platform but can't afford them right now, may be the ones to get you that large company through word of mouth...IF they had been able to experience that part of the product and refer it to others.
As an Administrator of the talentReef system, I have access to all applicants for every store across our system all in one location.
It is a one-stop function for virtually all of our new hire paperwork.
We have not gone entirely paperless with our employee files, but talentReef would be of great benefit to us if/when we choose to move in that direction.
The system is relatively easy to learn for store users with all levels of digital expertise.
The cost to the organization is extremely reasonable.
Obviously, time and labor and payroll. It's time and labor time sheets are so easy, so easy for employees. We have been for many years a company that's allowed our employees to self-report that was easy to set up. California is a tough company or tough state to work in, so there's been a lot of restrictions and Paylocity has really helped us establish the rules and regulations and make sure we're compliant. We've recently moved to time clocks, so something that we had to do and that was a really easy transition to do and it's going very well. And also payroll. Payroll is so easy to run, so it's two good systems that I think have been really great.
Applicant flow is terrible. You can post jobs on Indeed for free, and receive a better applicant flow than posting through TalentReef. TalentReef was unable to provide any reasoning for this to happen
If you want to change/edit your onboarding documents, you need to e-mail them to support. This can sometimes take more than 48 hours to accomplish, and more often than not, was not done as requested
Customer Support is terrible. When they respond to you, they do not answer the question fully or provide any alternative solutions
Pricing is very high. There are numerous other alternatives in the market that provide better services for half the price
We have had lots of year end issues specifically with Partners W2's.
We had an accrual issue that was causing 2 additional vacation/sick accruals per year.
When updating accruals- the paperwork to do so is confusing at times. I feel there is little support to assist you in filling the paperwork correctly to reflect what you need the accrual to actually do.
We most likely will because we are learning how to use it better all the time. It does integrate with our Advanced Benefits. But the customer service is not responsive when needing help. It almost always requires several contacts to get anywhere, and the contacts can be several days apart. Once you actually get to TALK to someone, things are usually resolved fairly quickly, but their email system is not efficient. I get half answers and they close the ticket! But once I can get to someone, it is almost always great service. Very hard to get someone though.
Staff hasn't had that many glitches and they don't come with as many problems as we had with, we had a DP before. And there will always be issues sometimes with time clocks, time, time we clocking in and stuff. We've really seen downsides with that. That staff is not complaining as much.
Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient
I really appreciate that we are assigned a support manager. That person is very familiar with our set up, our needs and our history. However, I've spoken to others on the support team and have had very positive interactions and get the help needed.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out
We came from Info PeopleAnswers and used their ATS for years. Prior to going to talentReef, we looked at CareerBuilder's ATS and at Snagajob's ATS. At the time, neither had the integrated onboarding and exporting data components. I also like the feature of the posi-fit questions.
I would say that Paylocity is a significant upgrade from my experience with Paycor. I would say that it's a similar product to Paycom. The one thing I liked, Paycom did pay the PTOA little bit differently. It was in real time, but Paycom did not value us as a customer and they lost us due the pricing. And then they've tried to come back and they've tried to match. They have tried to match Paylocity pricing, but we chose not to go back because we're happy with Paylocity and I'm not going to make a huge move like that if I'm happy where I am.
We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture
Our initial ROI was having the ability for our applicants to apply online and move away from paper. This was a must, so we can compete for employees in our area.
Our next ROI was improving our onboarding process. The TalentReef onboarding process protects us from having incomplete files and it also saves us labor due to the process being quicker and efficient.
All of the above, the data is readily available so that we can actually see what our turnover ratio is or the data that we need to make decisions. So I think overall it made our process a bit more seamless. There are training that's readily available that we can deploy to our employees as opposed to creating it and it's customizable so we can add things to it that is specific to our organization and just build on to what's already there.
