Miradore Management Suite vs. N-able MSP Manager

Miradore Management Suite is very useful for organizations with a dozens of mobiles devices, like smartphones and tablets. I think if you need to implement security policies this is a good software. But, I think if you are in a company with a small number of devices or you don't have strict security policies, maybe another software could be more appropriate.

Incentivized

It's a good company to grow with because as needs change there are more features available.

Incentivized

• Devices enrollment
• Automation of configuration
• Android Devices management
• Security features like device encryption, remote wipe, password enforcement

Incentivized

• Help Desk Ticketing is very easy to use and organize.
• Billing is robust and keeps track of client contracts and time very well.
• Role management and ticket routing client are very robust.

Incentivized

• It's some complicated to ensure installation on android devices
• The user interface is not so intuitive
• Lack of integration to other systems, such as Active Directory

Incentivized

• Labeling/titling work "labels" without all the extra steps.

Incentivized

I had the chance to talk to SolarWinds reps at their Empower conference. They asked how we liked MSP Manager. (For full disclosure, we use their whole suite of products). I told them it's the worst ticket software I have ever used. They said that it wasn't the first time they had heard that. I did not doubt that he was telling the truth.

Incentivized

Miradore Management Suite is a little more expensive than SOTI , but Miradore Management Suite supports more type of devices. Also, Miradore Management Suite has remote support and data loss prevention, SOTI does not have these features. We prefer the Miradore Management Suite's GUI against SOTI, and Miradore Management Suite offers a wide range of reporting in order to have enough information about devices usage and take decisions.

Incentivized

I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to export a list of all tickets, then use BI tools to try and work the data, just to get reports on completed tickets. It's truly terrible. I would recommend having users send a carrier pigeon over using this awful awful tool.

Incentivized

• Improved security
• Reduced IT costs, optimization of your IT staff
• Reduced cost of software deployment

Incentivized

• For my managed service clients, MSP Manager has seriously reduced the time I spend billing. Overall data entry time may be the same, but now it's focused on documenting the work that was done and the billing simply follows.
• The first few months of learning MSP Manager definitely meant doing lots of admin work twice, and double-checking the MSP manager invoices against the paper trail, to ensure it was accurate and working. Plan for this extra time overhead during the learning phase.

Incentivized