Minitable vs. Reputation.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Minitable
Score 6.3 out of 10
N/A
Minitable is a light weighted restaurant SaaS platform.N/A
Reputation.com
Score 7.0 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Pricing
MinitableReputation.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MinitableReputation.com
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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User Ratings
MinitableReputation.com
Likelihood to Recommend
6.0
(0 ratings)
8.9
(0 ratings)
User Testimonials
MinitableReputation.com
Likelihood to Recommend
Some scenarios where it has helped me was where there was a large group of customers on sight who all wanted to eat but we wanted to provide individual meals to them, so we used Minitable to show them the menu in the morning and have them submit their order by 10:30 am to put in the order and have it ready by 11:30. It was not so appropriate for smaller groups where some did not have an account to Minitable.
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Please read the previous section that I typed out all of the specific scenarios where reputation has drastically increased our overall reputation score with their very close to detail attention to every customer.
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Pros
  • Easy ordering.
  • No waiting in line.
  • No processing fees.
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  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
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Cons
  • Some menus are proven difficult.
  • Not everyone has an account so they do have to make one to use.
  • Sometimes communications are a bit much through emails.
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  • Price is a little high
  • Tools that tell you the best time to schedule your posts
  • Easier to read word tornado
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Alternatives Considered
I do not like using Airkit at all, but I would say Minitable is comparable to DoorDash.... just cannot reserve a table on DoorDash like you can on Minitable. Minitable is more business-friendly than DoorDash and Airkit. I would only use Minitable in a business setting and I would use DoorDash in a personal setting.
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We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
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Return on Investment
  • There are no processing fees, so company does not have to pay for ordering.
  • Paying for customers meals is never great on ROI but must be done.
  • Customers enjoy picking their own meal and having it delivered.
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  • only positive impact showing we respond to our customers reviews
  • responding to negative reviews helps us greatly
  • good return on investment
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ScreenShots