Microsoft To Do replaces the former Wunderlist task management tool.
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OpenAir PSA
Score 8.0 out of 10
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NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.
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Pricing
Microsoft To Do
OpenAir PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft To Do
OpenAir PSA
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Microsoft To Do
OpenAir PSA
Features
Microsoft To Do
OpenAir PSA
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft To Do
7.0
Ratings
9% below category average
OpenAir PSA
7.3
Ratings
5% below category average
Task Management
8.00 Ratings
8.00 Ratings
Resource Management
7.00 Ratings
7.50 Ratings
Gantt Charts
4.50 Ratings
8.00 Ratings
Scheduling
5.00 Ratings
6.00 Ratings
Workflow Automation
6.40 Ratings
6.00 Ratings
Team Collaboration
7.80 Ratings
8.00 Ratings
Support for Agile Methodology
5.10 Ratings
6.00 Ratings
Support for Waterfall Methodology
6.30 Ratings
7.00 Ratings
Document Management
6.90 Ratings
8.50 Ratings
Email integration
6.00 Ratings
7.00 Ratings
Mobile Access
10.00 Ratings
7.50 Ratings
Timesheet Tracking
6.60 Ratings
7.00 Ratings
Change request and Case Management
9.00 Ratings
8.00 Ratings
Budget and Expense Management
9.00 Ratings
7.50 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Wunderlist is a fantastic task management system, not the best project management system. For a long time, I tried to use Wunderlist to plan large events with multiple users and it wasn't as effective. But, once we simplified our desired outcome to accomplishing tasks that repeat or are unique to a given work-week, we had much more success. Now my assistant can manage her weekly tasks and give feedback through this app. I can also add tasks, assign them and see what is being accomplished
I would only recommend OpenAir if you are a company of 100+ with complex business processes and have a need to integrate into multiple external systems. I think most project managers find it cumbersome and irritating until they are trained on what not to use. It needs a more simplistic obvious approach rather than having every feature exposed all at once.
Smart due dates are the greatest thing about Wunderlist. I can tell it to "print past due reports on Monday" and then set that up as a repeating event.
It's clutter free. When I'm creating or assigning tasks I like to have a distraction free area to think, and the simplicity of Wunderlist gives me that.
The fact that I can look at it on my phone, on the web, and on my PC and it always looks the same is great. I can always tell what I'm doing b/c of their consistent design choices.
We had a specific process down pat with QuickArrow and wanted similar functionality. It gave us that and more.
It has a lot more reporting functionality than QuickArrow. There are hundreds of options for layout, what is reported, etc. I haven’t played too much with those reports yet. We more or less just replicated reports I had in QuickArrow. We needed the professional services/transition team at NetSuite to help me. There are too many options at this point. I imagine we won’t use all of those reports. Quick Arrow had a lot less.
Mobile Capabilities – There wasn’t a mobile concept for QuickArrow. OpenAir has been beneficial for iPhone users for time sheet submissions. There is no app for Droid users yet. There are not a lot of users out there, who really know how to use it yet. Managers are not using the app for dashboards/reporting, etc. The field has been pretty quiet but they do really like the mobile app feature. They like not having to go to laptop to enter their time. That’s all we require of them – just time entry. We ran into some glitches - some of the time sheets submitted via iPhone did not get to the tool itself. That happened in one instance. I made QA aware of it. I am not sure what the resolution turned out to be.
Sub-tasks should have their own separate due dates
The main list needs some more intuitive tools to sort the list in any way I choose
Hovering over links should show a description of how to use it. For example, it would have been nice to know right away that double-clicking on a task is the way to open the details list.
The UI of many parts of the system is really poorly designed. Inputting and updating forecasts is a very time-consuming and difficult process for our PMs and it doesn't allow any type of upload from a spreadsheet (which might be easiest in absence of a decent UI).
I have extensive experience with the reporting piece of OA and have a list of notes and improvements. The entire module is very inflexible at least pieces of it are not intuitive. Easy example: If you create a custom calc with a filter on Project Type to only include hours from our customer projects (Impl and MS), but then create a report with a filter to only show hours from MS, that custom calc won't work properly. The filter logic is unable to handle multiple filters on the same field.
Specific example of a ticket we've filed but not heard back on: When you close a project, any remaining forecasts from that project remain active and show as "committed hours" against those individuals which doesn't make sense on projects that are closed. Why would you not give an option to delete any remaining forecasts when closing a project as default behavior?
We plan to continue our use of NetSuite OpenAir for the reasons cited already. Outside factors, behond our control, would be the only reason we would not renew -- such as an executive mandate to use the same platform going forward. If such were to happen, our Services processes would need to be revamped, as other PSA solutions do not support our current have-to-have criteria.
The actual user interface and the way to navigate around the app is very intuitive and easy to learn/use which would make me give it a high ranking, but the syncing issues drop down my rating because there are times where you add an item to the list and then it just disappears. Then when you add it again the sync will happen and now you have duplicates. The other negative with the usability is adding extra information to an item, such as files or comments or assignments. You can do it but it's difficult to tell which items have this information from the main screen. You have to click on them individually.
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
I have not had an issue where I needed to reach out to Wunderlist, but I know their contact and online chat is easy to access and feel confident that they would be helpful. My only worry is Wunderlist is becoming Microsoft to-do in May 2020, and I believe the app will become worse after that.
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
It's a small tool compared to bigger project management software, but we found that they work perfectly together. It helps you declutter the larger PM tools, keep your smaller tasks in-line and make sure they get completed. When you're working in a creative agency, ideas and tasks are flying around, so having a tool like this that keeps you accountable and reminds you of your tasks is a must!
It was our goal to be on a single vendor solution for all aspects of our business: CRM, Project Management, and Finance. By choosing NetSuite with OpenAir PSA, we were able to eliminate the need for three other vendor solutions that required external integration among the disparate systems (Salesforce.com for CRM, MS Project Server for Project Management, and MS Dynamics for finance).
We reduced the number of meetings of teams and companies by 5 times because now all participants have access to comments and know at what stage the project is located.
Simple to use common to-do lists allow you to manage the projects of the group and give all its participants a clear idea of who is responsible for each task. There is no need to waste time explaining the business processes and responsibilities of team members
Wunderlist for business stores all group correspondence together with tasks.
This is convenient for all participants and for management because sometimes important moments are lost in other messengers or chats. Now you can do everything in one application. The number of problems with this
