Microsoft Teams Rooms vs. MUGA

Microsoft Teams Rooms has been pretty effective for our business. It has allowed multiple members of our team to connect remotely and stay on the same page with any changes, etc. A few times, the screen sharing option didn't work great, but otherwise, the product has been beneficial.

Incentivized

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

Incentivized

• Camera view selection is a nice feature which allows remote users to choose the camera feedback to select for better experience.
• Live reactions like hand claps, thumbs up, raised hands,etc can be used to indicate to presenters that a meeting attendee has a question. This is cool.
• We can connect our laptop seamlessly to the Microsoft Teams Rooms to share our content or presentation which makes things very simple.

Incentivized

• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

Incentivized

• Improve AI Camera to frame participants in large rooms
• no translation captions in real team for multilingual teams
• new elements to introduce quizzes and help with engagement

• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

Incentivized

Microsoft Teams Rooms really 'cleans up' the old clunky way to deliver a meeting. Too often we've seen issues with scheduling and staff not confident to use the equipment in front of an audience. Microsoft Teams Rooms has provided all the tools our staff need and didn't know that they needed and provides them in one familiar solution.

Incentivized

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

Incentivized

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Incentivized

Microsoft Teams Rooms has been more cost effective for us than using a separate subscription from another vendor. With our microsoft 365 tenant already in-place we've streamlined our configuration and licensing into a single management portal which really suites us and the way in which we work as an organization. Managing meetings is just so much better through Microsoft Teams Rooms than any of our experiences with other vendors.

Incentivized

No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Incentivized

• We save time in transportation having more online meetings.
• We save resources doing webinars for our customers without paying additional licenses.

Incentivized

• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

Incentivized