Microsoft System Center Service Manager vs. VMware vCenter

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.

Incentivized

VMware vCenter Server is suited for pretty much any environment using virtual servers. It allows a centralized management view of the virtual servers and the physical servers that the virtual servers run on. There are so many things that VMware vCenter Server can do, including large Enterprise options that are cost-prohibitive for most organizations.

Incentivized

• Imaging - Can hold all of your images and allow them to be deployed from one central place
• Patching - Able to manage patches from a central database and have reporting on machines out of compliance
• Reporting - ability to utilize several reports to check compliance and other items you may want to review

Incentivized

• First and foremost, it provides a platform for us to virtualize our servers and it does it very well. Having the ability to spin up a new server from a template in a matter of seconds is amazing and saves precious time and resources.
• VMware vCenter Server also provides the ability to view performance & statistical data that assists my team in balancing our host environment. Leveraging the vMotion functionality, we can quickly move VMs from one host to another for maintenance purposes, etc...
• VMware vCenter Server also make it easy to add / modify hardware configurations within the VMs setup. Adding RAM, hard drive space, processor cores, etc...is as easy as it gets.
• VMware vCenter Server makes it easy to backup and restore a VM from the console. You can quickly create a backup of any VM and store it during upgrades, etc...for easy roll backs.

Incentivized

• Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want
• SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk
• Improving the application deployment log files , making them easier to read

Incentivized

• I still am not happy with the web interface. While convenient in that I can access vCenter from anywhere I have a browser connection, It feels slower than the thick client and if I'm doing anything that takes longer than a few minutes, I'll always opt for the thick client.

Incentivized

We are very dependent on this software, it has become a much needed tool to perform the daily tasks that are required to maintain the virtual server environment. VMware has become very pricey over the years, so we are looking for alternatives for cost savings strategy, but nothing has been found to be on par to what we are currently using

Incentivized

I work with vCenter for 10+ years and i love it. I can find my way around and can help building and expanding the platform. It is easy to use and there are a lot good communities for the extra support when needed. Even the Homelab community is of great value.

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

VMware support has always been fantastic and they have been invaluable in solving tougher issues that have been run into. Most of the time, any oddities encountered are fixed by available updates. This can be deduced by support quickly with logs within vCenter. We have not run into something yet that support was unable to help with. They either have a solution already, or they are able to find one quickly.

Incentivized

Since moving away from the Windows Server hosting the vCenter application and instead using a virtual appliance, it has become much easier to implement and deploy the new versions. We can easily create a snapshot or clone of the vCenter vApp to ensure any problems encountered during the upgrade can be mitigated with a fall back to the old version to prevent unscheduled downtime.

Incentivized

It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for their customization but the latter took lots of effort to get that piece working.

Incentivized

vCenter is much more complete as a solution than other products that I have looked at and it works very well for our environment. vCenter is very easy to configure and does not have the unnecessary steps to set up and configure. Also, the different storage vendor support makes it easy to configure and maintain without having to use separate applications or consoles.

Incentivized

• "Quick" patch management -- once the process is nailed down.
• The ability to include remote control in a central place.
• Reporting is great.

Incentivized

• Significantly reduced the number of standalone control system servers on site
• Allowed scaling up of existing systems and migrating other systems onto new infrastructure without additional hardware outlay
• The initial licensing and hardware purchase cost was high, however will pay off by the reduction in hardware costs required for planned systems

Incentivized