Microsoft System Center Service Manager vs. Service.Direct

Microsoft System Center Service Manager

47 Reviews and Ratings

Service.Direct

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft System Center Service Manager	Score8.6 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A
Service.Direct	N/A	N/A	Service.Direct is a SaaS solution for service management. Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management. The solution consists of a web portal for service operators, a self-service web portal for customers or employees, a plug-in for MS Outlook and a configuration tool for administrators. Based on a flexible workflow engine, a versatile form…	$70 per month per seat

Pricing

Microsoft System Center Service Manager

Service.Direct

No answers on this topic

No answers on this topic

Pricing Offerings
Microsoft System Center Service Manager	Service.Direct
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Required

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Features

Microsoft System Center Service Manager

Service.Direct

Comparison of Incident and problem management features of Microsoft System Center Service Manager and Service.Direct
Feature	Microsoft System Center Service Manager 7.8 7 Ratings 4% below category average	Service.Direct - Ratings
Organize and prioritize service tickets	8.04 Ratings	00 Ratings
Expert directory	7.03 Ratings	00 Ratings
Service restoration	7.04 Ratings	00 Ratings
Self-service tools	8.75 Ratings	00 Ratings
Subscription-based notifications	7.04 Ratings	00 Ratings
ITSM collaboration and documentation	9.76 Ratings	00 Ratings
ITSM reports and dashboards	7.16 Ratings	00 Ratings

Comparison of ITSM asset management features of Microsoft System Center Service Manager and Service.Direct
Feature	Microsoft System Center Service Manager 8.2 7 Ratings 0% below category average	Service.Direct - Ratings
Configuration mangement	9.86 Ratings	00 Ratings
Asset management dashboard	8.77 Ratings	00 Ratings
Policy and contract enforcement	6.05 Ratings	00 Ratings

Comparison of Change management features of Microsoft System Center Service Manager and Service.Direct
Feature	Microsoft System Center Service Manager 6.7 6 Ratings 22% below category average	Service.Direct - Ratings
Change requests repository	6.16 Ratings	00 Ratings
Change calendar	6.05 Ratings	00 Ratings
Service-level management	8.05 Ratings	00 Ratings

Best Alternatives
	Microsoft System Center Service Manager	Service.Direct
Small Businesses	Agiloft Service Desk (discontinued) Score9 out of 10	Agiloft Service Desk (discontinued) Score9 out of 10
Medium-sized Companies	ManageEngine ServiceDesk Plus Score9.2 out of 10	ManageEngine ServiceDesk Plus Score9.2 out of 10
Enterprises	Ivanti Neurons for ITSM Score4.5 out of 10	Ivanti Neurons for ITSM Score4.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Microsoft System Center Service Manager	Service.Direct
Likelihood to Recommend	8.8 (7 ratings)	- (0 ratings)
Support Rating	8.9 (2 ratings)	- (0 ratings)

User Testimonials
	Microsoft System Center Service Manager	Service.Direct
Likelihood to Recommend	Microsoft I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review	Acknowledge Benelux B.V. No answers on this topic
Pros	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Read full review	Acknowledge Benelux B.V. No answers on this topic
Cons	Microsoft Kind of clunky. Takes a lot a lot a lot of configuration. There is a lot of jargon to learn to be able to use it to its full ability. Incentivized Matthew Smith System Administrator Read full review	Acknowledge Benelux B.V. No answers on this topic
Support Rating	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review	Acknowledge Benelux B.V. No answers on this topic
Alternatives Considered	Microsoft We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running. Incentivized Verified User Read full review	Acknowledge Benelux B.V. No answers on this topic
Return on Investment	Microsoft Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly Incentivized Verified User Read full review	Acknowledge Benelux B.V. No answers on this topic
ScreenShots		Service.Direct Screenshots