Microsoft System Center Service Manager vs. Mint Service Desk

Microsoft System Center Service Manager

Mint Service Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft System Center Service Manager	Score 8.6 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A
Mint Service Desk	Score 0.0 out of 10	Mid-Size Companies (51-1,000 employees)	Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution. Incident Management main features: Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type. Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types. Queues - Based on queues you…	N/A

Pricing

Microsoft System Center Service Manager

Mint Service Desk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Microsoft System Center Service Manager	Mint Service Desk
Free Trial
No	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

$1,000 per installation

Additional Details

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More Pricing Information

Community Pulse
	Microsoft System Center Service Manager	Mint Service Desk

Features

Microsoft System Center Service Manager

Mint Service Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Microsoft System Center Service Manager 7.8 7 Ratings 4% below category average	Mint Service Desk - Ratings
Organize and prioritize service tickets	8.04 Ratings	00 Ratings
Expert directory	7.03 Ratings	00 Ratings
Service restoration	7.04 Ratings	00 Ratings
Self-service tools	8.75 Ratings	00 Ratings
Subscription-based notifications	7.04 Ratings	00 Ratings
ITSM collaboration and documentation	9.76 Ratings	00 Ratings
ITSM reports and dashboards	7.16 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Microsoft System Center Service Manager 8.2 7 Ratings 0% below category average	Mint Service Desk - Ratings
Configuration mangement	9.86 Ratings	00 Ratings
Asset management dashboard	8.77 Ratings	00 Ratings
Policy and contract enforcement	6.05 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Microsoft System Center Service Manager 6.7 6 Ratings 22% below category average	Mint Service Desk - Ratings
Change requests repository	6.16 Ratings	00 Ratings
Change calendar	6.05 Ratings	00 Ratings
Service-level management	8.05 Ratings	00 Ratings

Best Alternatives
	Microsoft System Center Service Manager	Mint Service Desk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Microsoft System Center Service Manager	Mint Service Desk
Likelihood to Recommend	8.8 (7 ratings)	- (0 ratings)
Support Rating	8.9 (2 ratings)	- (0 ratings)

User Testimonials
	Microsoft System Center Service Manager	Mint Service Desk
Likelihood to Recommend	Microsoft I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review	OPGK Software / OPGK Rzeszow S.A. No answers on this topic
Pros	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Anonymous Read full review	OPGK Software / OPGK Rzeszow S.A. No answers on this topic
Cons	Microsoft Kind of clunky. Takes a lot a lot a lot of configuration. There is a lot of jargon to learn to be able to use it to its full ability. Incentivized Matthew Smith System Administrator Read full review	OPGK Software / OPGK Rzeszow S.A. No answers on this topic
Support Rating	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review	OPGK Software / OPGK Rzeszow S.A. No answers on this topic
Alternatives Considered	Microsoft We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running. Incentivized Verified User Anonymous Read full review	OPGK Software / OPGK Rzeszow S.A. No answers on this topic
Return on Investment	Microsoft Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly Incentivized Verified User Anonymous Read full review	OPGK Software / OPGK Rzeszow S.A. No answers on this topic
ScreenShots		Mint Service Desk Screenshots