Remote Desktop Services vs. SecureLink Enterprise Access

Remote Desktop Services provides access to work environments from any device. This allows us to ensure business continuity in case of disaster. It provides admins more control over access and security. Remote Desktop Services simplifies software updates and compliance management by reducing the need to act on end users devices.

If you need to connect to other servers and PC's then securelink will give you the access you need.

• Relative ease of setup: in comparison to some of the other solutions on the market (Citrix, etc.), Remote Desktop Services is rather easy to set up and get configured in your environment.
• Feature set: Microsoft offers a good deal of the same features many competitors offer in the same space including a mobile app and the ability to have a "native" app feel for a remote application.
• Inexpensive Licensing: in comparison to other solutions on the market Remote Desktop Services is inexpensive.
• Move LOB applications closer to their server counterparts: this goes for all remote solutions, but if you have a line of business application that makes a great deal of calls across the network to your data center, your remote office users will likely benefit from the performance and stability side by moving those client side applications into the data center.

Incentivized

• Intuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.
• I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.
• It's a well thought of product.

• Advanced configuration is required.
• Off-site access from a different network is very insecure unless a VPN can be used.
• It's complicated and relatively costly for multi-user environments, as each user or device requires a CAL on top of the server licensing.
• Incredibly complicated licensing strategy from Microsoft.

Incentivized

• JAVA updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new JAVA updates.
• Internet Explorer updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new versions of IE.

The only thing that keeps this from being a 10 is that I'm not the sole decision maker. If I was, it would be a 10. Who knows if Oracle is going to produce an overpriced option that does not work well that I'll be forced to move to

Once set up it works well and is extremely easy for users. Getting it right can be difficult, it is easy to setup insecurely. Maintenance can be difficult with only a single broker and with manual switchover required for redundant gateways. Troubleshooting access issues can also be difficult

Incentivized

There are some third party tools available that allow you to manage multiple connections.

Incentivized

As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.

Incentivized

The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix

We used RDS on-site primarily because of how easy it is for users to transition from their own desktop to a remote desktop. However, from off-site, there are VPN and other security considerations to take into account, and the process gets a little more complex. In this situation, especially if you're trying to support a user who is outside the local network, it can be easier to use something like Chrome Remote Desktop or TeamViewer. However, the Windows functionality of RDS is totally unmatched.

Incentivized

I've used WebEx and a few other products like that, but never as an enterprise class solution. Securelink is one of those systems that just seems to make sense when you look at it. Honestly, I stopped my research after i saw this product

• Remote Desktop Services has had a major positive ROI impact at our firm. There were a number of times when our staff was traveling abroad to business meetings with a laptop that had missing presentations. But once they had internet access, a Remote Desktop Services connection is established, and presentation data can now be shown directly from their laptops as if theyr'e sitting in our office.
• Remote Desktop Services has made it possible for Mac staff users to use their computing devices to access our network system to run Windows applications and access all our network data.
• Remote Desktop Services has made it possible for our staff to successfully work remotely from outside the office. There were many occasions when emergencies came up which prevented staff from coming into the office to work. But as long as they have a computer with an internet connection, they used Remote Desktop Services to connect to our terminal server and successfully ran the programs to modify data files on the network without losing a beat.

Incentivized

• Better customer service
• Increased employee efficiency in connecting to client servers
• Any securelink problems cause us to be unable to help our clients with issues and we are at a standstill until Securelink is repaired