Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.
N/A
RemoteView
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
RemoteView provides a way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets users remotely access computers and mobile devices through an internet connection, regardless of time and place. The user can control computers and mobile devices by installing the agent on remote computers, Android devices, and servers. Group device and users Mass device control Record…
$3.99
per month device
Pricing
Remote Desktop Services
RemoteView
Editions & Modules
No answers on this topic
RemoteView Standard
$3.99
per month device
RemoteView Enterprise
$6.50
per month per device
RemoteView Server
From $20000+
one-time fee per installation
Offerings
Pricing Offerings
Remote Desktop Services
RemoteView
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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** RemoteView Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance]
** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
More Pricing Information
Community Pulse
Remote Desktop Services
RemoteView
Features
Remote Desktop Services
RemoteView
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Remote Desktop Services
8.9
3 Ratings
9% above category average
RemoteView
9.8
1 Ratings
19% above category average
Screen sharing
9.33 Ratings
10.01 Ratings
File transfer
9.33 Ratings
10.01 Ratings
Secure remote access with Smart Card authentication
Remote Desktop Services provides access to work environments from any device. This allows us to ensure business continuity in case of disaster. It provides admins more control over access and security. Remote Desktop Services simplifies software updates and compliance management by reducing the need to act on end users devices.
RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.
When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.
