Microsoft Exchange vs. Zoho Mail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Exchange
Score 9.3 out of 10
N/A
Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).N/A
Zoho Mail
Score 9.3 out of 10
N/A
Zoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.
$1
per user/per month
Pricing
Microsoft ExchangeZoho Mail
Editions & Modules
No answers on this topic
Mail Lite
$1
per user/per month
Workplace
$3
per user/per month
Mail Premium
$4
per user/per month
Offerings
Pricing Offerings
Microsoft ExchangeZoho Mail
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft ExchangeZoho Mail
Features
Microsoft ExchangeZoho Mail
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Microsoft Exchange
8.1
Ratings
3% below category average
Zoho Mail
8.1
Ratings
3% below category average
Anti-malware8.10 Ratings8.20 Ratings
Customizability7.90 Ratings8.30 Ratings
Data Loss Protection8.60 Ratings8.00 Ratings
Threat Detection8.00 Ratings8.00 Ratings
Sandboxing7.40 Ratings6.50 Ratings
End-to-End Encryption8.30 Ratings8.30 Ratings
Management Tools8.40 Ratings9.00 Ratings
Best Alternatives
Microsoft ExchangeZoho Mail
Small Businesses
Zoho Mail
Zoho Mail
Score 9.3 out of 10
Trend Micro Worry-Free Services Suite
Trend Micro Worry-Free Services Suite
Score 9.5 out of 10
Medium-sized Companies
Avanan
Avanan
Score 9.4 out of 10
Avanan
Avanan
Score 9.4 out of 10
Enterprises
Avanan
Avanan
Score 9.4 out of 10
Avanan
Avanan
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft ExchangeZoho Mail
Likelihood to Recommend
8.8
(0 ratings)
6.5
(0 ratings)
Likelihood to Renew
8.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Availability
10.0
(0 ratings)
-
(0 ratings)
Performance
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.9
(0 ratings)
9.0
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
Configurability
7.0
(0 ratings)
-
(0 ratings)
Ease of integration
5.0
(0 ratings)
-
(0 ratings)
Product Scalability
10.0
(0 ratings)
-
(0 ratings)
Vendor post-sale
5.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Microsoft ExchangeZoho Mail
Likelihood to Recommend
For our clients, the switch to an entirely independent (parallel processing) Microsoft Exchange Server was a lifesaver because previous software versions frequently crashed. The clever viva add-on informs me of any things that are still uncompleted in my large email to-do lists. Migrating to Office 365 has never been easier because to the meticulous preparation that has gone into it. Web applications will load more quickly.
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If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
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Pros
  • An in-built calendar to manage your daily work schedule. Let's you create events, invite a particular group of people, accept invitations, and remind you of your upcoming meetings and tasks.
  • I also like the daily emails we get from Exchange that ask you to set aside time for yourself or your other hobbies to take a short break from monotonous work.
  • The email categorization feature is pretty good, especially the sort/search filtering option to navigate through your emails, which can also go through your deleted emails.
  • It has an excellent spam-filtering feature which greatly reduces the chance of malware and spam. I have hardly seen spam emails get through their filter. On the other hand, it also recognizes emails from external organizations that may be spam, but are important work emails.
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  • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
  • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
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Cons
  • The two main factors for the better reliability & Uptime of internally hosted Exchange Server depends on Exchange Server configuration and the level of investment the organization is willing to provide for hosting the Exchange Server On-Premise Environment. As the data is stored in the organization’s hardware, any disaster may lead to the loss of email and servers.
  • Losing data might affect business continuity and rebuilding it can be costly.
  • Security remains a major concern.
  • Security of data loss is main concern. To ensure that, organization needs to configure networks, systems and Exchange platform against possible threats.
  • Hardware and license costs are high.
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  • When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
  • The filter to search for information is not very accurate and unfriendly
  • The way to manage the storage capacity and to buy more space for the mail is not very friendly
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Likelihood to Renew
Email and calendars in a business setting are requirements. And Microsoft continues to be the standard of business applications. Microsoft 365 makes Microsoft Exchange easy to use. Everything is in the cloud. Let Microsoft take care of the hardware, the software, and the security. You just enable your business users with the functionality they need.
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No answers on this topic
Usability
Microsoft Exchange has come a long way over the years and has nowhere near the technical overhead required for support as it did back in 2003/2007 and prior. The integrations with Teams, Defender, Sharepoint, Copilot and many other products make it a solid and well-rounded tool used for many day-to-day tasks.
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It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
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Reliability and Availability
Exchange is setup with multiple servers behind load balancers to provide high availability.
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No answers on this topic
Performance
I would say it's the best email product I've experienced.
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No answers on this topic
Support Rating
We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
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I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
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Implementation Rating
Implementation/conversion can be quite complex and, unless you have certified Exchange administrators in-house, you should strongly consider a 3rd party consultant for this implementation.
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No answers on this topic
Alternatives Considered
Microsoft Exchange Product The best cloud-based enterprise-grade archiving platform with a host of features that enable files to be securely archived and retrieved with advanced search options. This tool is very easy to use and has a User-friendly interface. It is a highly reliable platform that allows all employees to automatically store their data without any limitations. It offers a cost-effective solution with customized policy management. We are happy that the customer support team is always fast and concerned, and the product's uninterrupted service experience. It is very good that it stores data in real-time without losing it, even in the event of a disaster. The cost-effective solution and integration with other tools are seamless.
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Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
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Scalability
The only time Exchange has failed us is when we did something to cause the failure.
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No answers on this topic
Return on Investment
  • After testing I found Exchange very good at removing/quarantining malware.
  • The Global Address List is great for finding the correct person within the organization to deal with.
  • The Clutter feature is terrible. Sometimes putting important emails into that folder for no discernible reason.
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  • We have several email accounts for a low cost
  • Easy to train new staff on the system
  • Some confusion exists over Zoho One accounts and what is included
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ScreenShots

Zoho Mail Screenshots

Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat