Microsoft Dynamics RMS (Discontinued) vs. ShopKeep

Like I said before, it's great to use when you have to manage multiple warehouses, multiple stores or multiple websites, or all of the above and you need to keep an up to date inventory for all locations. Once learned it will make anyone's job much easier to do each day.

Incentivized

ShopKeep is adequate for a small company on a limited budget that has no desire to grow past an embryo. As a business grows, Shopkeep becomes more of a deterrent as it is unable to accurately provide meaningful financial reports.

Incentivized

• Once you set it up correctly, it just works
• Can be customized
• Tons of options

Incentivized

• It is easy to set up
• It is easy to use
• It is inexpensive
• Very competent for a really really small business

Incentivized

• Steep learning curve
• Not as advanced as new systems on the market
• Can be buggy with websites

Incentivized

• It would be nice if ShopKeep dropped the additional fee for QuickBooks integration.
• I wish you were able to add pictures on the buttons.
• It would be great if ShopKeep offered integration with ChowNow.

Incentivized

Because we expect the current issue with the credit card reader disconnecting from the register to be solved with an upcoming software update, and we like many of the features of Shopkeep.

The register functionality is excellent, both from a learning standpoint and an operations standpoint. Cashiers learn how to use the register quickly, and the registers can be configured with hot buttons for fast-moving products. Setting up product variations and additions is straightforward. The web-accessible Back Office has good features, but lacks enough granularity to provide a store manager with the ability to modify inventory settings without giving them access to all of the financial reports as well.

Occasional long waits [5 minutes or more] or call-backs needed for telephone support. Email support replies usually take several hours. Support personnel are generally friendly and knowledgable.

If moving from a "dumb" cash register system, spend all the time needed to get starting inventory and product costing and pricing correct. Shopkeep has good tools for reporting inventory, margins, and other critical business info, but the information is only useful if the starting figures are accurate.

It's been so long since we actually chose this program, I am not sure of the competitors out now. I started using it a couple years ago, but our company has used it for maybe 10 years now? We plan on reviewing other systems next year, so I will know more then.

Incentivized

ShopKeep is an inexpensive choice iPad POS system that comes with all of the tools needed to do business without any long-term contracts or expensive fees. It also offers free 24/7 phone and email support along with online live chat during business hours. Coffee Shop Manager offered some of these items, but they also tied you into a long-term contract and you were charged fee after fee for support, etc. Also, the CSM system was big and took up a lot of space compared to ShopKeep's integration with an Apple iPad tablet.

Incentivized

• It has saved us time by not having to do anything manually
• It has kept our inventory updated so customers are not upset
• It's always worked, so not a lot of dev/support money required

Incentivized

• ShopKeep has been reliable and easy to customize and use.
• Because ShopKeep integrates with MailChimp and AppCard I don't have to do a lot of re-creating.

Incentivized