Microsoft Dynamics RMS (Discontinued) vs. NCR Voyix Counterpoint

Like I said before, it's great to use when you have to manage multiple warehouses, multiple stores or multiple websites, or all of the above and you need to keep an up to date inventory for all locations. Once learned it will make anyone's job much easier to do each day.

Incentivized

NCR CP is well suited for high volume retailers of any kind. It's also suited for retail chains with multiple brick and mortar stores. With the latest SQL server technology, database synchronization works very well, and this allows a multi-store operation to have all their data available from a hub or from all stores if they choose. That's a great feature for big retailers. The tight Magento platform integration - though expensive to develop - is a huge sell point for anyone looking for a proper online presence that ties in neatly with your backend POS system. One area where NCR CP is not good is for the smaller retailers. I would say anything less than 6 registers and this software/hardware solution would be too expensive to justify and/or recover the investment.

Incentivized

• Once you set it up correctly, it just works
• Can be customized
• Tons of options

Incentivized

• Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
• Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
• Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
• E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP

Incentivized

• Steep learning curve
• Not as advanced as new systems on the market
• Can be buggy with websites

Incentivized

• Some features have several ways to do the same action.

Incentivized

It's been so long since we actually chose this program, I am not sure of the competitors out now. I started using it a couple years ago, but our company has used it for maybe 10 years now? We plan on reviewing other systems next year, so I will know more then.

Incentivized

I have not managed many POS solutions, I have setup Square for a shop, worked with a company that used a product not listed here called OrderDog, and I can tell you it was very easy to do but has no where near the capability that NCR CounterPoint has. Counterpoint will require assistance and support, but it is robust with vast management and configuration.

Incentivized

• It has saved us time by not having to do anything manually
• It has kept our inventory updated so customers are not upset
• It's always worked, so not a lot of dev/support money required

Incentivized

• It works with very little maintenance.
• On prem or cloud based server.
• Users can learn quickly how to use the POS.
• Managers can learn quickly how to handle inventory and employees.

Incentivized