Microsoft Dynamics 365 Field Service (FieldOne) vs. MS SharePoint / SQL

Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering.

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As I mentioned in my previous answers, MS SharePoint is very useful as a shared drive for the organization and is very easy to manage. It also helps us import data from SharePoint directly into PowerBI for creating reports. According to my understanding, only share link features should be improved.

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• Optimized Resource Scheduling - both manual and automatic.
• Field Service (Dynamics 365) mobile app for the field service agents
• Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products

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• Flexible - able to make any changes we would like vs traditional service desk system.
• ROI - We were already using SharePoint for internal intranet, so we are simply getting more use out of licensing we had already committed to.
• Easy to use for end users.

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• Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also.
• Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for].

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• It is hard to setup and nightmare
• It requires a of infrastructure, thus it could be costly because of requirement and licensing required for everything to run smoothly
• If it is not setup and organized properly from the beginning it could be maintenance nightmare
• It is hard to have "test" environment to do patches or similar

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This was a long-term buy-in from a corporate perspective, to remain in the SharePoint space. Migration is certainly possible, which is good for planning and having options further out. At this point, the only planned migration is to eventually move the architecture up to SharePoint/SQL 2013. At that point, we will be able to leverage some greater efficiencies, some enhanced content design and management features, and some more current social features. It is well worth a full consideration in any shop looking at a new implementation of or migration to SharePoint (although you will probably be considering 2013 versions or beyond in those discussions), but the platform should be a strong competitor to any alternatives. Realizing the capability of a fully-branded and customized website was not part of the original choice for the architecture at Lincoln, but seeing it implemented and functioning now with this capacity far beyond original expectations has certainly cemented plans to continue using it.

I gave this rating due to MS SharePoint being a big help with our userbase. We have a lot of users that are just old enough to not have much technical skills or they have been in this industry long enough to where they haven't really needed to utilize much technology. MS SharePoint helped us move beyond that barrier without too many bumps and bruises.

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I've only had to call in to support on one occasion but they were able to work though our issue and find a solution that did fully resolve the issue in a timely manner. I can't always say the same about support from other companies so it was a refreshing change to have support that did help.

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Not implemented in best practice way, there are many customizations

At the time of the two large projects, SharePoint was the enterprise solution so we were required to use that. We have since lobbied the enterprise teams to review and consider Atlassian Confluence and were successful. Confluence is cheaper than Sharepoint which is why we wanted to bring that in. The enterprise has now made Confluence an enterprise solution as an alternative to SharePoint. After using both I think SharePoint has many more add-ins than Confluence. It has much more customization ability than Confluence. SharePoint is not good for mobile readiness. Confluence is so there is a difference that might lead you to Confluence over SharePoint. I would also say that SharePoint is very document-centric and that Confluence has better KM than SharePoint does. even with the use of SQL Server. We were told that we could not use Google Drive even though it had features we liked.

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• ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service.

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• ROI for ms SharePoint/SQL considering that is the best database engine with excellent features that help you to have all information in your hand.
• Something negative could be license format.
• These are the best relational databases in the market with powerful features that complement your system.

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