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Microsoft Dynamics 365 Customer Insights vs. Pointillist by Genesys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Insights
Score 8.3 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per tenant, per month (includes 100,000 profiles)
Pointillist by Genesys
Score 9.5 out of 10
N/A
The Pointillist Customer Journey Management Platform takes data from customer interactions and creates journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows users to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management.N/A
Pricing
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Editions & Modules
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
No answers on this topic
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
User Ratings
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Likelihood to Recommend
8.8
(0 ratings)
-
(0 ratings)
User Testimonials
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Likelihood to Recommend
Customer [behavior] in your company website or app
Verified User
Anonymous
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No answers on this topic
Pros
  • Centralize customer data
  • Help us understand client's behavior
  • Efficient and reliable information
Verified User
Anonymous
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No answers on this topic
Cons
  • Difficult to integrate with other microsoft tools
Verified User
Anonymous
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Alternatives Considered
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
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No answers on this topic
Return on Investment
  • Great customer activities tracking.
  • Creating invoices is quick.
  • Profitable marketing reports creation has improved.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
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No answers on this topic
ScreenShots