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Microsoft Dynamics 365 Customer Insights vs. OpenText Core Experience Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Insights
Score 8.3 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per tenant, per month (includes 100,000 profiles)
OpenText Core Experience Insights
Score 6.8 out of 10
N/A
OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…N/A
Pricing
Microsoft Dynamics 365 Customer InsightsOpenText Core Experience Insights
Editions & Modules
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
No answers on this topic
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer InsightsOpenText Core Experience Insights
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer InsightsOpenText Core Experience Insights
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User Ratings
Microsoft Dynamics 365 Customer InsightsOpenText Core Experience Insights
Likelihood to Recommend
8.8
(0 ratings)
6.6
(0 ratings)
User Testimonials
Microsoft Dynamics 365 Customer InsightsOpenText Core Experience Insights
Likelihood to Recommend
Customer [behavior] in your company website or app
Verified User
Anonymous
Read full review
OpenText Core Experience Insights is suited for 1. Tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 2. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval. 3. Automated extraction and classification of information from unstructured text and insight generation.
Verified User
Anonymous
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Pros
  • Centralize customer data
  • Help us understand client's behavior
  • Efficient and reliable information
Verified User
Anonymous
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  • It utilizes data sets specifications to map the sequence of customer interactions effectively.
  • It captures and tracks events data across multiple channels i.e. Exstream and teamsite.
  • The dashboard displays the journey interaction performance so well that we are able to visualize, adjust and optimize the journeys.
Russell Pabon | TrustRadius Reviewer
Russell Pabon
Digital Marketing Manager
Read full review
Cons
  • Difficult to integrate with other microsoft tools
Verified User
Anonymous
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  • voice and contact center
  • analytics and ai
  • processes and collaboration
Verified User
Anonymous
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Alternatives Considered
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
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OpenText Core Experience Insights is less pricy than Adobe Marketing Cloud suite but it offers fewer functionalities. OpenText Core Experience Insights is one of the best solutions for companies on a budget and that want to monitor campaigns or performance on traditional channels.
Verified User
Anonymous
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Return on Investment
  • Great customer activities tracking.
  • Creating invoices is quick.
  • Profitable marketing reports creation has improved.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
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  • Return on Investment due to manual processes
  • Analytics have improved our sales score
  • Increased revenue due to predictive analytics
Verified User
Anonymous
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