Microsoft Defender for Office 365 vs. Webroot Email Security Powered by Zix

It's well suited for our physical deployment of remote people and sort of a SaaS company. It exists in cyberspace, so that's really very constructive. Where it's not, these sort of very specific data sets and sort of identity protection for customers, it's not as useful and it may not be one of its core purposes, but we're trying to use it for that as well.

Incentivized

I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.

Incentivized

• I mean, Microsoft is a good tool. It's a good and helpful solution, and we leverage on all of their capabilities, I would say.

Incentivized

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• I think it needs to be tuned correctly. For example, afterwards I tried to go in and print once after the implementation was done, I went in and tried to print a file or export a document. Just not possible, which just means it's great, works really well, but it also means that you have to tune your data categorization very carefully.

Incentivized

• Ease of use. Other competitors platform is WAY easier to use and customize.
• You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
• The Zix Protect platform is a complete joke to customize and use.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

Incentivized

They are not entirely in the same category, or have the same functionality, but before we had Microsoft Defender for Office 365, the only security we had was in the form of Zscaler products, and filtering and inspection, etc done by our service provider which was Orange Business Services at that point in time. However, I'm sure this stacks up very nicely amongst the others out there.

Proofpoint is a major player in this space, and I believe their product is overall superior to Webroot Email Security. However, the price is much higher for products like Proofpoint, which has made it difficult to fit that into our budget. We really like using the outbound email encryption feature of Zix, and I think that has some serious competitive advantages over something like Proofpoint, and so it is nice to have that all in one platform.

Incentivized

• It has been a positive impact on the ROI. When we moved to being a remote-first company, it has give us all the positive return of investment of anything that we have put in the product for employees working across the world during Covid times. It has helped us achieve those results seamlessly.

Incentivized

• Users have improved at identifying spam.
• Fewer false positives are coming through.
• It has identified a lot of security holes from vendors (e.g. most vendors using outdated extensions that we are now able to block, creating a discussion with our users).

Incentivized