Microsoft Azure vs. Zendesk Sunshine

Actually, migrating to Microsoft Azure is a good solution for almost any situation, especially when all components of your network are ready to become cloud-based. The only drawback I personally encounter frequently is that older software packages cannot always be easily picked up and moved to Microsoft Azure in an optimal manner.

Incentivized

For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

Incentivized

• Azure simply provides end to end life cycle. Starting from the development to automated deployment, you will find [a] bunch of options. Custom hook-points allow [integration] on-premise resources as well.
• Excellent documentation around all the services make it really easy for any novice. Overall support by [the] community and Azure Technical team is exceptional.
• BOT Services, Computer Vision services, ML frameworks provide excellent results as compare to similar services provided by other giants in the same space.
• Azure data services provide excellent support to ingest data from different sources, ETL, and consumption of data for BI purpose.

Incentivized

• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

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• In our experience, Azure Kubernetes Survice was difficult to set up, which is why we used Kubernetes on top of VMs.
• Azure REST API is a bit difficult to use, which made it difficult for us to automate our interactions with Azure.
• Azure's Web UI does a good job of showing metrics on individual VMs, but it would be great if there was a way to show certain metrics from multiple VMs on one dashboard. For example, hard drive usage on our database VMs.

Incentivized

• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

Incentivized

We have been very satisfied with Windows Azure and now a lot of our business depends on it as more teams are now deploying their applications into Azure. Our next step is to have our Infrastructure team move their resources to Azure. It will take awhile for that to happen but we are positive that it will.

Incentivized

Microsoft Azure's overall usability has been better than expected. Often times vendors promise the world, only to leave you with a run-down town. Not the case with our experience. From an implementation perspective, all went perfect, and from the user-facing experience we have had no technical issues, just some learning curve issues that are more about "why" than "how"

Incentivized

Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

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It has proven to be unreliable in our production environment and services become unavailable without proper notification to system administrators

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Support is easy with all the knowledge base articles available for free on the web. Plus, if you have a preferred status you can leverage their concierge support to get rapid response. Sometimes they’ll bounce you around a lot to get you to the right person, but they are quite responsive (especially when you are paying for the service). Many of the older Microsoft skills are also transferable from old-school on-prem to Azure-based virtual interfaces.

Incentivized

Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

Incentivized

As I have mentioned before the issue with my Oracle Mismatch Version issues that have put a delay on moving one of my platforms will justify my 7 rating.

I feel that Microsoft Azure typically outperforms Google Cloud Platform in hybrid cloud capabilities, integration aspects, and, primarily, security compliance features. Azure offered superior integration with Microsoft's enterprise software ecosystem, and it's second to none in my opinion. This made it the natural choice for most, especially if heavily invested in Windows, Office 365, or Active Directory deployments. We chose Azure over GCP because we simply needed Windows workload support as a strong driver, more access to global regions, and let's not forget that most tech teams in an organization are Microsoft Certified, which makes skillset transfer from on-prem to cloud a minimal learning curve over shifting to a different provider.

• Times and growth went into it. By balancing on-premises maintenance with continuous cloud improvements, we’ve budgeted and planned endlessly increased capacity.
• In today’s world of cyber-crime, clients can put even more faith in what they’ve heard. We built an innovative single-sign-on hub for all users. Also, other business platforms use Azure application gateways, reducing worker switching time and increasing productivity.
• Its step can automate to improve the investment. In addition, we can integrate our organization’s credentials into an authorization for other systems.

• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

Incentivized