Metalogix Archive Manager vs. Sonian (discontinued)

MAM does email archiving, indexing and retrieval extremely well, and at a better price point than some of the bigger name competitors.

Incentivized

We have had a couple of legal inquiries which required us to review emails for a user or users. Using the Barracuda Cloud Archiving Service, we have been able to perform searches quickly, narrowing or expanding the search criteria is easy, resulting in exactly what we were looking for. This has saved us with claims for collections, as well as a couple of legal HR matters. It is my trusted go to application.

• Email archiving and retrieval - leaves a stub in the users mailbox so they can still see and retrieve emails directly from their mail client.
• Very little admin or maintenance required from IT.
• PST Scavenging - MAM has a tool that will hun the network for rogue PSTs, and import same into MAM so the PST can be deleted.
• The Metalogix team are one of the best support teams we've ever dealt with.
• Prompt, knowledgeable and friendly.

Incentivized

• Granular searches
• Results are fast and easy to read through
• Searches can be saved for future

• Archive Manager has a very steep learning curve. In some areas it seems unnecessarily complicated. You can either spend a great deal of time reading the never ending documentation or pay for their installation services.
• Metalogix was recently acquired by Quest. Since this transition, their support had greatly gone downhill. The last couple of times I have opened a ticket I have been asked for a service tag. Metalogix products do not have service tags and the front level techs seem to be unaware of this.

Incentivized

• It's not possible to integrate the Sonian archive with Outlook. The outlook add-in allows users to quickly retrieve items that have been archived, directly from their Outlook client.
• Sonian does not currently offer email management systems such as Email continuity, spam protection etc., which you can get through other archiving suppliers as an all-in-one bundled solution with email archiving included.

Incentivized

It performs as expected with no exceptions.

Customer support is great and I will typically work with the same representative every time. He is very knowledgeable in the product and has been with Metalogix for a long time. I am concerned how the acquisition from Quest will affect this. It seems like their pool of knowledgeable support representatives is small.

Incentivized

We only need support when initially setting it up. We really have not had to call for user or help support on this product. It has always worked and is always easy to use.

Archive Manager is hardware agnostic where some others require a hardware appliance and licensing was a much lower cost for us.

Incentivized

Sonian is a pure SaaS solution and is easy to manage and use. It's cost effective and does exactly what it says on the tin

Incentivized

• Archive Manager has saved me from having to buy more expensive storage. I am able to save archived files to much less expensive hardware.
• Exchange server performance is improved since messages are replaced by shortcuts resulting in much smaller databases.

Incentivized

• We have been able to reduce a lot of store space by moving all PST files to the archiver.
• Users love how easy it is to find old emails that were deleted long ago.
• Some users now rely on this service