Metalogix Archive Manager vs. OpenText Information Archiving

MAM does email archiving, indexing and retrieval extremely well, and at a better price point than some of the bigger name competitors.

Incentivized

OpenText archive center is much appreciated with Data retention and encryption. Less appreciated when if you need to make changes to the system every time we need technical support from OpenText.

Incentivized

• Email archiving and retrieval - leaves a stub in the users mailbox so they can still see and retrieve emails directly from their mail client.
• Very little admin or maintenance required from IT.
• PST Scavenging - MAM has a tool that will hun the network for rogue PSTs, and import same into MAM so the PST can be deleted.
• The Metalogix team are one of the best support teams we've ever dealt with.
• Prompt, knowledgeable and friendly.

Incentivized

• Data archival
• Data encryption
• Cloud availability

Incentivized

• Archive Manager has a very steep learning curve. In some areas it seems unnecessarily complicated. You can either spend a great deal of time reading the never ending documentation or pay for their installation services.
• Metalogix was recently acquired by Quest. Since this transition, their support had greatly gone downhill. The last couple of times I have opened a ticket I have been asked for a service tag. Metalogix products do not have service tags and the front level techs seem to be unaware of this.

Incentivized

• Product functionality and performance
• Cost managment

Incentivized

Customer support is great and I will typically work with the same representative every time. He is very knowledgeable in the product and has been with Metalogix for a long time. I am concerned how the acquisition from Quest will affect this. It seems like their pool of knowledgeable support representatives is small.

Incentivized

Archive Manager is hardware agnostic where some others require a hardware appliance and licensing was a much lower cost for us.

Incentivized

I am not sure about this decision, it has been taken by our IT department.

Incentivized

• Archive Manager has saved me from having to buy more expensive storage. I am able to save archived files to much less expensive hardware.
• Exchange server performance is improved since messages are replaced by shortcuts resulting in much smaller databases.

Incentivized

• Dependability on OpenText in terms of technical support
• Stability and reliability

Incentivized