Mercans vs. Omnipresent

Omnipresent used to be great when they started but at the moment we really struggle with the time it takes them to action our requests. It usually takes some time for them to get back to us and a few days to get things sorted. I usually have to follow up with them on the progress. Payroll - we struggle to get variable pay numbers in by the payroll deadline. No amendments are possible and we can't send any off-cycle payments. Payroll is quite limiting. Moreover, Omnipresent doesn't have present in all their countries so dealing through third parties can be very lengthy. Price - considering all the above, the monthly fees are more than other competitors that provide better support, better payroll experience and have entities in all the countries

Incentivized

• The Omniplatform is very user friendly
• Onboarding is quick and easy
• The website is very useful
• The team are very helpful

Incentivized

• Consistency - There's been a lot of turnover of staff over the past year. It would be ideal to have the same account manager for more than six months.
• In many countries, Omnipresent uses local service providers to employ folks. In those countries, we see really long response times, and the info provided isn't always accurate or easy to understand.

Incentivized

Depending on the country, other EORs are more economical. Some of their third party providers in country can impact employee experience.

Incentivized

The question doesn't really apply to a service like Omnipresent. If we are speaking about their app, it is easy to use and works fairly well

Incentivized

Customer service is approachable but many times they can't offer solutions quickly enough

Incentivized

Question doesn't apply. Omnipresent is not a SaaS

Incentivized

Omnipresent's support staff are friendly, however when I approached them with this issue of 'invoice statements' rather than normal 'invoices' they said that it was a problem they knew of and that they would hopefully resolve this soon. More than 6 months later and the problem is not solved and it has caused us to decide never to use Omnipresent in the future.

Incentivized

Again, this is not a software system. The question doesn't really apply

Incentivized

We ultimately decided to work with Omnipresent due to their dedication to customer service and their pricing. There are a lot of great EOR vendors out there, but we had an excellent relationship with Omnipresent from the moment we reached out for a demo. We also greatly value their dedication to implementing changes based on customer feedback - since we started using the OmniPlatform, we've seen countless improvements, and we've been given a lot of opportunities to share our feedback.

Incentivized

Question doesn't apply. Omnipresent doesn't offer software as a service

Incentivized

• We have a greater selection of candidates as we can employ people abroad.
• Efficient billing system - they handle salary payroll.

Incentivized