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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zelta

    Score8 out of 10
    N/AZelta is a cloud-based unified clinical data management and acquisition platform with customizable modules, that can be tailored to the meet the needs of clinical trials and accelerate outcomes.N/A

    Veeva CRM

    Score8.4 out of 10
    N/AVeeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
    Pricing
    ZeltaVeeva CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ZeltaVeeva CRM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSubscription - For larger organizations and those who need a predictable budget. Most modules included without incurring additional fees. Eligible for volume discounts. Pay per use - For organizations that need flexibility without a long term contractual commitment. Transparent a la carte pricing, no minimums. Fees start when trial goes live.—
    More Pricing Information
    Community Pulse
    ZeltaVeeva CRM
    Considered Both Products
    Merative
    No answer on this topic
    Veeva Systems
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    20 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    16 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    19 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    92%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Features
    ZeltaVeeva CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    9.1
    4 Ratings
    17% above category average
    Customer data management / contact management00 Ratings10.04 Ratings
    Workflow management00 Ratings9.04 Ratings
    Territory management00 Ratings7.04 Ratings
    Opportunity management00 Ratings8.03 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.03 Ratings
    Contract management00 Ratings10.03 Ratings
    Quote & order management00 Ratings9.03 Ratings
    Interaction tracking00 Ratings10.04 Ratings
    Channel / partner relationship management00 Ratings9.03 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    9.3
    3 Ratings
    21% above category average
    Case management00 Ratings10.03 Ratings
    Call center management00 Ratings8.01 Ratings
    Help desk management00 Ratings10.02 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    8.5
    3 Ratings
    11% above category average
    Lead management00 Ratings9.03 Ratings
    Email marketing00 Ratings8.03 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    9.7
    3 Ratings
    24% above category average
    Task management00 Ratings10.03 Ratings
    Billing and invoicing management00 Ratings10.03 Ratings
    Reporting00 Ratings9.03 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    8.7
    4 Ratings
    14% above category average
    Forecasting00 Ratings8.03 Ratings
    Pipeline visualization00 Ratings9.03 Ratings
    Customizable reports00 Ratings9.04 Ratings
    Customization
    Comparison of Customization features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    8.8
    4 Ratings
    16% above category average
    Custom fields00 Ratings8.04 Ratings
    Custom objects00 Ratings7.04 Ratings
    Scripting environment00 Ratings10.03 Ratings
    API for custom integration00 Ratings10.04 Ratings
    Security
    Comparison of Security features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    9.5
    4 Ratings
    13% above category average
    Single sign-on capability00 Ratings9.04 Ratings
    Role-based user permissions00 Ratings10.04 Ratings
    Social CRM
    Comparison of Social CRM features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    8.5
    1 Ratings
    15% above category average
    Social data00 Ratings8.01 Ratings
    Social engagement00 Ratings9.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    9.0
    2 Ratings
    20% above category average
    Marketing automation00 Ratings9.02 Ratings
    Compensation management00 Ratings9.01 Ratings
    Platform
    Comparison of Platform features of Zelta and Veeva CRM
    Feature
    Zelta
    -
    Ratings
    Veeva CRM
    10.0
    4 Ratings
    31% above category average
    Mobile access00 Ratings10.04 Ratings
    Best Alternatives
    ZeltaVeeva CRM
    Small Businesses
    No answers on this topic
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    No answers on this topic
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ZeltaVeeva CRM
    Likelihood to Recommend
    8.0
    (20 ratings)
    9.0
    (4 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (19 ratings)
    -
    (0 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (20 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ZeltaVeeva CRM
    Likelihood to Recommend
    Merative
    Zelta is a good tool for companies currently utilizing multiple software platforms to create and monitor clinical trial information. Due to the price, it is best suited for large pharmaceutical manufacturers with active pipelines and high R&D spend. Zelta's value is more limited to smaller, more focused companies.
    Incentivized
    Read full review
    Veeva Systems
    Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
    Incentivized
    Read full review
    Pros
    Merative
    • It is highly customizable and easy to program.
    • There is a wide variety of data that can be collected from IRB/site information to clinical data.
    • Zelta provides comprehensive edit language to program for accurate results.
    • Page dynamics are very useful when including or hiding certain data questions.
    Incentivized
    Read full review
    Veeva Systems
    • Commercial Cloud
    • Sunrise UI
    • Multi device support from browser, iOS devices
    Incentivized
    Read full review
    Cons
    Merative
    • We cannot have multiple study accesses for a study in the studies supported by Zelta. eg. Coder and Data manager.
    • Though all the study-build related errors are flagged on the study-build page, some errors like incorrect dynamics applied, which eventually affects the subject PDF extraction, reports, etc.
    • When the study is imported from another Zelta studies, certain attributes remain running in the background even if it seems to be disabled.
    Incentivized
    Read full review
    Veeva Systems
    • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
    • Can be expensive specially for a smaller company as it is based on SAAS platform
    Read full review
    Likelihood to Renew
    Merative
    We are satisfied from our experience with Zelta by Merative, the close collaboration we have with the Zelta team is also something we value. We plan to use Zelta for a long time
    Incentivized
    Read full review
    Veeva Systems
    No answers on this topic
    Usability
    Merative
    Zelta has many different functionalities as well as modules that can be used depending on what the sponsor wants. I like that they are optional so that when building a study, you can give the sponsor options if they want them or not. Many of the optional models I like to use (Training Tracking for example) as they make tracking Site training so much easier than sending training forms out.
    Incentivized
    Read full review
    Veeva Systems
    No answers on this topic
    Reliability and Availability
    Merative
    available when needed
    Incentivized
    Read full review
    Veeva Systems
    No answers on this topic
    Performance
    Merative
    some audit reports are difficult to download and take time subject pdf also takes some time to download
    Incentivized
    Read full review
    Veeva Systems
    No answers on this topic
    Support Rating
    Merative
    Our organization has been using both Zelta and in-house applications. The main considerations on which one to use for a particular study is time to get the databases running, cost, and ease of use. For some studies, the time and cost of using Zelta are negative factors, and an in-house system is selected.
    Read full review
    Veeva Systems
    No answers on this topic
    Online Training
    Merative
    very efficient self training
    Incentivized
    Read full review
    Veeva Systems
    No answers on this topic
    Implementation Rating
    Merative
    again not sure about it, I wasn't part of our organization yet
    Incentivized
    Read full review
    Veeva Systems
    No answers on this topic
    Alternatives Considered
    Merative
    It was easier to understand the usability of the software [Zelta]. For our engineers [it] was easier to migrate our data, and fully set up everything. We found out that comparing other software[s], this one is safe, easy to use, has more functionalities, [and it's] easier to work with team members everywhere making clinical trials more efficient.
    Incentivized
    Read full review
    Veeva Systems
    Better for field based medical personnel when recording Medical calls.
    Incentivized
    Read full review
    Return on Investment
    Merative
    • Time savings regarding how long it takes to make an EDC Live.
    • Reduced EDC Go Live time by at least half (from 60 days to 30).
    • Was able to take an EDC live in 14 days on a few occasions.
    • Seamless RTSM IRT integration without adding time to Go Live.
    Incentivized
    Read full review
    Veeva Systems
    • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
    • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
    • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
    Incentivized
    Read full review
    ScreenShots

    Zelta Screenshots

    Screenshot of the ePRO DiaryScreenshot of Local LabsScreenshot of Medical Coding with AIScreenshot of Site user data entryScreenshot of the Study Connect DashboardScreenshot of the Study Designer Logic Editor