Medica Billing Solutions vs. Salesforce Health Cloud

They are well suited for private practice physical therapy outpatient clinics with 4-8 therapists but with larger numbers like 20 PTs it may require more staff. They have done a great job with our size of 4 PTs and 1 PTA. They communicate quickly in request for information.

Incentivized

Salesforce Health Cloud is great if your organization has the expertise to integrate with your EMR system. All the functionality of service cloud plus healthcare related synergies to help with easy to use appointment reminders and further health suggestions are a huge plus.

Incentivized

• Quick email response with any questions I have..
• Specific staff working our cases that are timely in response.
• Claim generation and billing quickly.
• Effective communication in our software on billing status.

Incentivized

• Account creation is simple and straightforward.
• The software’s global search field works incredibly well and confines information via keyword search throughout the entire system.

• They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
• [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.

It is a wonderful platform with some limitations in it's ability to easily connect with Epic. If your system has the experience and ability to build the connector, you will have great success and a robust platform to do all you need.

Incentivized

I am giving this rating due to their effectiveness, overall job performance promptness with improved reimbursement percentage since beginning with them in 2015. They have been a great company to work with and they are on top of their market and the needs of their customers. Their staff has been a great asset for our company

Incentivized

External billing company that was local but they weren't as well versed in the current billing issues that have been in flux due to constant changes from insurance companies every year. They are superior and I would recommend them to anyone who wants a highly effective and great company that communicates quickly with their customers.

Incentivized

When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.

• Improved billing percentage due to non denials.
• No timely filing loss of revenue.

Incentivized

• the impact has been positive.