Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
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Workleap
Score 8.4 out of 10
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Workleap Officevibe helps HR leaders and managers instantly drive top talent retention and team performance with simple tools for engagement, recognition, and performance management.
$3.50
per month per user
Pricing
Medallia
Workleap
Editions & Modules
No answers on this topic
Essential
$3.50
per month per user
Pro
$5
per month per user
Offerings
Pricing Offerings
Medallia
Workleap
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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Each plan includeS Pulse Surveys, feedback, 1-on-1s, goals and OKRs, and Good Vibes.
Discounts are available for multi-year subscriptions, and larger organizations. Billed monthly or annually.
Add-on to any paid plan: Performance management.
All the Officevibe features can be tried free, no credit card required. After 14 days, upgrade or continue using the free plan.
Any customer service industry would benefit from implementing Medallia. This is your one-stop-shop for everything surveying and data analytics. I have personally seen this successfully implemented in both software companies and retail. Medallia offers multiple integration options to create connected applications in your business. This is designed as an enterprise solution, smaller businesses may find it difficult to justify the cost.
If you don't have an employee engagement and performance platform, Workleap Officevibe will nicely fill that space; it would be best suited to small to medium organizations where there is already conversation to support team engagement, and anonymous surveys are helpful. The one-on-one feature and goals are also useful for proactively and positively engaging the workforce.
Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Officevibe's user interface for end users is straightforward and well-designed; it looks nice and intuitive. We did have confusion about the brand, with some new employees thinking they were spam emails. Also, the manager's view and getting access to the right visibility can be confusing unless well administrated internally.
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
We are also using Salesforce.com for our customers/clients' records, usage, cases, and such. Like Medallia, we are using Salesforce.com to understand the different account usage based on the services we provide. With the data provided by Salesforce.com, we would understand where we are lacking, which parts we are strong in, and which part of the service needs improvement. All in all, both products are very helpful and, [conveniently,] both are integrated into one another.
While both of these products are geared towards office much larger than mine, Officevibe is priced by user so I was able to scale it down to fit us and is much more affordable than 15Five. They didn't have the ability to scale it down so the cost was very prohibitive for us. I can add users as we grow and remove them if necessary so it's always going to stay affordable
It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
