Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
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Teamspective
Score9.1 out of 10
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Teamspective is an employee engagement and performance management platform used by tech companies, that offers "3 unique twists": 1). Teamspective's in-Slack user experience: From data collection to receiving insights, action suggestions and 1-to-1 notes capturing, employees can do it all without leaving Slack. 2). Teamspective uses AI to enable leaders to action: Teamspective platform uses AI and large language models…
$3
per month per user
Pricing
Medallia
Teamspective
Editions & Modules
No answers on this topic
Personal feedback
$3
per month per user
Pulse survey
$3
per month per user
Organizational Network Analysis
$4
per month per user
Pulse, Feedback & Evaluations
$6
per month per user
Offerings
Pricing Offerings
Medallia
Teamspective
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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Teamspective also provide other consulting services to help users make the most of survey results as well as to develop the organization and feedback culture.
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I have also recommended Teamspective many times! I think it's the best choice for a modern organisation who wants to support its people to take responsibility for their learning & development and not just passively wait for managers to do that. Teamspective integrates very well with Slack, so I recommend it to everyone who wants to have the feedback tool as a part of their other tools that are already used daily by the employees.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
In-depth analytics based not only on direct question to answer, but the broad analytics database in background that links the questions to scientifically studied relations to broader analytics. As an example the importance of feedback and its correlation to motivation and wellbeing
Ease of implementation
Constant development of the tool in collaboration with other customers and Teamspective
Customer support and customer relationship management by the whole Teamspective team from Founders to developers
Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
tool has been shown to be exactly what we have wished for and the constant collaboration and development together with Teamspective and other customer community supports that we should and we are continuing the collaboration with them in the future as well
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Teamspecitve does not need heavy support organisation and tool it self is very self guiding. We have only 2 main administrators for the tool and the need from these perosons is very minimal. Tool provides easy to use interface and one glance reports from team to company level in one page. Our survey reponse rates in whole company levels are constantly around 85-90%, so it gives good analytics on the current status in multiple areas.
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Teamspective answers quickly and really puts an effort to fix a problem. There have been several requests for the product to support our use cases that Teamspective has made true.
Involve key users from day one as in any implementation project. Describe the need, benefit and use cases for easier implementation. Communicate actively
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We did a wide comparison and ended up using Teamspective as we felt that they are offering exactly those features we needed but nothing "extra," meaning we only pay for the things we need. Also, Teamspective seemed simple enough, and on the other hand, we appreciated their strong investments in developing the product based on customer feedback. The biggest differentiator to the average feedback tools is that Teamspective is not manager-led, so employees will become masters of their own development.
It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Teamspective has helped in building our feedback culture, which is often mentioned by our employees as one of the positive things in the company.
Teamspective helps our people give professional-level feedback independently, effectively, and respectfully. Feedback skills are important for any professional today.
