Medallia Video vs. Twine AI

Medallia Video

2 Reviews and Ratings

Twine AI

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Medallia Video	Score8 out of 10	N/A	Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.	N/A
Twine AI	N/A	Mid-Size Companies (51-1,000 employees)	Twine is a customer intelligence platform that automatically extracts and routes actionable insights from sales and customer success calls. The platform connects product teams with critical customer feedback that would otherwise be lost, addressing the fundamental challenge of customer feedback never reaching product teams. Twine integrates with existing call recording systems and CRM platforms to create a continuous flow of objective, evidence-based intelligence across the…	$299 per month

Pricing

Medallia Video

Twine AI

No answers on this topic

Core: $299
per month
Business: $15000
per year
Enterprise: Custom
per year

Pricing Offerings
Medallia Video	Twine AI
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

Discount for Core plan for annual billing (17%).

User Ratings
	Medallia Video	Twine AI
Likelihood to Recommend	8.0 (2 ratings)	- (0 ratings)

User Testimonials
	Medallia Video	Twine AI
Likelihood to Recommend	Medallia This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things. Incentivized Verified User Read full review	Twine No answers on this topic
Pros	Medallia Capture voice of the customer Predicts behavior and identifies opportunities for improvement Pre-built templates I can personalize with the customer comments and case data provided Incentivized Verified User Read full review	Twine No answers on this topic
Cons	Medallia Implementation Email delivery (spam risk). Sharing access. Incentivized Verified User Read full review	Twine No answers on this topic
Return on Investment	Medallia It's pricey, but so is losing a customer The AI feature could be a little more robust Training on its features would be a HUGE benefit. Incentivized Verified User Read full review	Twine No answers on this topic
ScreenShots		Twine AI Screenshots