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Medallia Experience Orchestration vs. Microsoft Dynamics 365 Customer Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia Experience Orchestration
Score 0.0 out of 10
N/A
Medallia Experience Orchestration (formerly Thunderhead ONE Engagement Hub) is a unifying tech layer that learns, understands and orchestrates customer journeys and conversations. It helps users understand each customer’s true intent, across journeys, touchpoints and time to help users to meet individual needs across their entire experience: on web, mobile apps, email, call centers and even in-store. And since orchestration happens in real-time, the vendor states users can gather insights to…N/A
Microsoft Dynamics 365 Customer Insights
Score 8.3 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per tenant, per month (includes 100,000 profiles)
Pricing
Medallia Experience OrchestrationMicrosoft Dynamics 365 Customer Insights
Editions & Modules
No answers on this topic
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
Offerings
Pricing Offerings
Medallia Experience OrchestrationMicrosoft Dynamics 365 Customer Insights
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Medallia Experience OrchestrationMicrosoft Dynamics 365 Customer Insights
User Ratings
Medallia Experience OrchestrationMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
-
(0 ratings)
8.8
(0 ratings)
User Testimonials
Medallia Experience OrchestrationMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
No answers on this topic
Customer [behavior] in your company website or app
Verified User
Anonymous
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Pros
No answers on this topic
  • Centralize customer data
  • Help us understand client's behavior
  • Efficient and reliable information
Verified User
Anonymous
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Cons
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  • Difficult to integrate with other microsoft tools
Verified User
Anonymous
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Alternatives Considered
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I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • Great customer activities tracking.
  • Creating invoices is quick.
  • Profitable marketing reports creation has improved.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
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