Mattermost vs. Zoho Cliq

Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to

Incentivized

If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.

Incentivized

• Easy intergration to our main CRM (Monday.com)
• I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
• The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.

Incentivized

• instant messaging so team members can quickly talk to each other
• creating different channels for specific teams or projects, which keeps conversations organized
• notifications that alert you about important messages, helping you stay updated

Incentivized

• Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
• I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.

Incentivized

• Zoho people notifications can be added in Cliq like birthday reminders, leave trackers
• Cliq PC app is bit heavy, can be light weighted

Incentivized

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.

Incentivized

Cliq is essential software for our communication. Because we are an office of both in-house and remote employees we must have a unified communication platform to speak to another in real-time. Cliq offers us that platform in an easy-to-use format that allows for both 1:1 and team communication occurring all at once.

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.

Incentivized

Based on my experience with Cliq it is very cool and easy, I will give 10/10, because of their quality.

Incentivized

It's available 24X7. We have never faced any serious issues with the connectivity. Whenever we faced issues, it has been traced to a browser issue or Windows app issue or a mobile issue.

Incentivized

No issues

Incentivized

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.

Incentivized

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

Excellent support. Online training and supporting videos, and resources are more than sufficient to get started. Moreover, their support channel, especially the chat window, is very helpful and provides an instant solution to all our queries. For any complicated issue, they always get back by email with the solution and on occasions even call back.

Incentivized

This went as expected. No surprises or major hurdles.

Incentivized

Implementation is very simple and easy. Create a Zoho account (free or paid), send/ receive an invite, log in, verify your credentials and get started. Admin would have created the channels for you, and you start contributing. The entire process is smooth, and you can get started within minutes. The Admin has to work at the backend, initially, and decide on the permissions for the individual and the team and set up permissions for access to other applications too. This needs to be planned out, tested and implemented.

Incentivized

Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.

Incentivized

Essentially the same style of platform. Aside from any "bots" (which I don't use anyways), they appear to do the same thing. But Zoho Cliq comes packed into the Zoho One platform. It's a useful component in a suite of communication tools that allows our office to work and speak to one another in an abundance of ways.

The system works perfectly well. At times, we have faced issues with the desktop application - it doesn't start, or takes time to start, or even logs off on its own. However, the browser as well as the mobile application work perfectly well, and we have never faced issues with them

Incentivized

• The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
• When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
• We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.

Incentivized

• Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
• Negative - Yet another comms channel to manage would like to have less. But see previous positive
• Positive - Came as part of my Zoho One subscription so low cost
• Has a wealth of options still to investigate as part of Cliq

Incentivized